Business Administration/Customer Service Apprentice Dolled Up Beauty

General Business Administration/Customer Service duties, to be carried out on a daily basis by the apprentice.

Sign in to apply

Closing date: 30 Sep 2017

Apprenticeship summary

  • Weekly wage

    £129.50

    Wages explained

    The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year.
    Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year.
    The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over.
    Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

  • Working week

    Tuesday - Saturday

    Total hours per week: 37.00

  • Apprenticeship duration

    12 months

  • Possible start date

    02 Oct 2017

  • Date posted

    11 Aug 2017

  • Apprenticeship level

    Advanced Level Apprenticeship

  • Reference number

    VAC001294121

  • Positions

    1 available

Customer Relations:

  • Welcomes clients as soon as they arrive with due care and attention
  • Helps encourage customer loyalty by developing friendly, personalised relationships
  • Anticipates client’s needs and takes into consideration
  • Conveys the salon image

Professional techniques/Production:

  • Handles phone calls, payments and booking appointments
  • Manages the cash under his/her responsibility, may be asked to pay invoices
  • Stock control and stock ordering, team member supporting therapists during busy periods

Hygiene/Personal safety/Environment:

  • Knows and ensures application of the salons security regulations (in case of fire etc)
  • Ensures the safety of people and property in the salon
  • Respects the salons commitments to the ‘Environment Charter’ (saving energy, recycling, sorting waste etc)
  • Flexible to work weekends and late nights
  • Promotes the salons treatments, sales and loyalty programme, adapting the sales pitch to suit the client’s needs
  • Making sure the salon remains clean and tidy, offering clients refreshments

Requirements and prospects

Desired skills

  • Organised
  • Personable and professional
  • Excellent communication skills
  • Good IT skills
  • To be adaptable and willing to embrace change
  • An awareness of confidentiality and safeguarding

Personal qualities

  • Approachable, warm and friendly
  • Presentable
  • High standard of personal hygiene
  • Willing to learn and work hard to complete the L2 Customer Service qualification

Qualifications required

  • GCSE A-C in Maths and English (or equivalent) would be desirable
  • Good ICT knowledge

Future prospects

Full time employment

About the employer

Beauty salon

Employer

Dolled Up Beauty

Address

47a

Sea Road

Sunderland

SR6 9BW

You must have JavaScript enabled to view a map of the location


Training provider

  • Milltech will provide the training
  • The candidate will work towards an NVQ Level 3 in Customer Service  with Technical Certificate and Key/Functional Skills

Apprenticeship framework

Customer Service

Training provider

Milltech

Applications for this apprenticeship are being processed by Milltech

Contact

Abby Stephenson


Before you apply

Before you apply for an apprenticeship you must first create an account. If you already have an account you'll need to sign in.


Sign in to apply

Closing date: 30 Sep 2017