Apprentice Business Support Administrator SERCO LIMITED

Your role will provide specific administration assistance to the Operations Directors and Business Unit Data Analyst. It will be a varied role to include manipulating large data sets and keeping data libraries up to date.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 26 Sep 2017

Apprenticeship summary

  • Annual wage


  • Working week

    37.5 hours, Monday to Friday, 9am to 5pm

    Total hours per week: 37.50

  • Apprenticeship duration

    13 months

  • Possible start date

    23 Oct 2017

  • Date posted

    07 Aug 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number


  • Positions

    1 available

Serco has a strong commitment to apprentices and training and as a successful Serco apprentice, you will be provided with unparalleled support throughout the duration of your programme.

You will be helped to build relationships with peers, allowing you to achieve your professional development objectives.

Your responsibilities will include:

  • Maintain a network of relationships to deliver consistent customer service excellence to customers and Local Authority Clients
  • Extract large data sets and prepare reports for distribution 
  • In conjunction with Business Unit Analyst ensure relevant reports are distributed in a timely fashion
  • Maintain the Vision Room as a showroom for Serco’s operational systems and software packages
  • Support business improvement projects as defined by the Operations Directors and Business Unit Analyst
  • To ensure that a high level of administrative support is given at all times, guiding Managers in all business related issues and to ensure that all legislative measures are followed
  • Cleansing data sets and conducting audits of contracts compliance.
  • Data entry
  • Any other tasks appropriate and reasonable as defined by Operations Director

Requirements and prospects

Desired skills

The postholder will be;

  • A team player with excellent communication and interpersonal skills
  • Honest, open and trustworthy with accurate attention to detail
  • Mature with high personal standards
  • Approachable and sensitive
  • Able to act in a confidential and professional manner
  • Able to tackle and solve puzzles using initiative
  • IT/computer literate with advanced skills on PowerPoint and Excel
  • Possess excellent organisational skills
  • Able to work effectively in different situations by adapting thinking and behaviour

Once trained the successful candidate will need to be able to work independently and take ownership of tasks given

Personal qualities

We are looking for somebody who is enthusiastic, reliable, determined and hardworking and who is happy to constantly learn and develop new skills with an interest in Business Administration.

Qualifications required

GCSEs Grades A to E in Maths, English and ICT (or acceptable equivalent).

You will also need to complete an on-line initial assessment, which will help us guide you to the most appropriate programme to meet your needs.

Future prospects

Serco is a multi-national company that is able to offer a wide range of career and further job opportunities both within the UK and worldwide. Our people management programme encourages internal advancement and active support is given to all employees’ Continuous Professional Development.

Things to consider

It is essential that you are able to travel daily to Thames Road Depot in Dartford to arrive on time for work. You will be required to undergo security checks, which includes a check of criminal records.

About the employer

Serco is a FTSE 250 international service company that improves the quality and efficiency of essential services that matter to millions of people around the world. The work we do for national and local governments involves us in the most important areas of public service, including health, education, transport, science and defence.




Thames Road Depot

Thames Road



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Training provider

L2 Diploma in Business Administration

Functional Skills in English, Maths and ICT, as required

No College attendance required.

Apprenticeship framework

Business and Administration

Training provider


Applications for this apprenticeship are being processed by Serco Ltd


Fiona Wilcox 07718 195610

Employer's Application Instructions

You will be transferred to Serco's recruitment portal to apply for this apprenticeship opportunity.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 26 Sep 2017