An exciting opportunity to join this small family run domiciliary care company. By providing administrative support to the healthcare staff and administrating the company training programmes you will be responsible for answering all incoming calls, dealing with all service users personal files, staff rotas and payroll and other office duties.

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Closing date: 22 Oct 2017

Apprenticeship summary

  • Weekly wage


  • Working week

    Monday – Friday 0930 – 1630

    Total hours per week: 35.00

  • Apprenticeship duration

    12 months

  • Possible start date

    30 Oct 2017

  • Date posted

    07 Aug 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number


  • Positions

    1 available

Working alongside the existing team the role includes responsibilities such as;

  • Undertaking office reception duties, both in person and on the telephone, including taking messages for other staff
  • Operating manual and computerised office system, for example filing papers, maintaining databases, including data input of staff and customers on CM2000 (electronic monitoring) or equivalent databases
  • Dealing with the post, faxes and e-mail
  • Drafting and sending standard letters
  • Photocopying and collating papers and mailings
  • Arranging for documents to be printed
  • Monitoring stocks of basic items, for example stamps and stationary
  • Administrate the recruitment of new staff
  • Administrate all service users paperwork

Requirements and prospects

Desired skills

  • Strong organisational skills
  • Good verbal communication skills especially on the telephone
  • Basic understanding of IT and computers
  • A team worker

Personal qualities

  • Friendly and approachable
  • Empathetic
  • Flexible
  • A people person

Qualifications required

GCSE Grade D or above or equivalent in English Maths and ICT is desirable but not essential

Future prospects

Progression to Level 3 Business Administration

Things to consider

The company will be moving to a new premises in Birmingham at the end of this year, applicants should be aware of this and be willing to travel to Birmingham. Successful applicants will be required to undertake a DBS check.

About the employer

Living Waters Healthcare are an independently owned company offering high quality domiciliary care to people in their own homes across Birmingham and the Black Country. Rated Good across all areas in their 2017 CQC inspection the company offer support, companionship and care to adults with a range of needs, ensuring they can retain their independence and stay in their own homes without intervention for as long as possible. *Please note this position will move to premises in Birmingham towards the end of 2017.*




Applewood Grove Training & Enterpri

Applewood Grove

Cradley Heath

B64 6EW

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Training provider

  • QCF Level 2 in Business and Administration
  • Level 1 Functional Skills
  • ERR

Full training will be provided on an ongoing daily basis and when required. An assessor will be allocated to you to progress/help you through you course. Continual assessment for NVQ’s coupled with assignments/or exams depending on course of study. Time spent training will be part of the agreed contracted hours of the working week.

Apprenticeship framework

Business and Administration

Training provider


Applications for this apprenticeship are being processed by Dudley College of Technology


Julie Perks 01384 363314

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Closing date: 22 Oct 2017