Customer Care Apprentice JBW Group

This is a very exciting opportunity to join JBW Judicial Services as a Customer Care Apprentice. The Customer Care Apprentice is responsible for assisting the Customer Care Assistant’s in the day to day running of the customer care team.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 19 Oct 2017

Apprenticeship summary

  • Weekly wage


  • Working week

    9am – 5pm Monday to Friday

    Total hours per week: 35.00

  • Apprenticeship duration

    12 months

  • Possible start date

    23 Oct 2017

  • Date posted

    08 Aug 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number


  • Positions

    2 available

Responsibilities & Duties:

  • Ensure that incoming post is opened and categorised in a timely manner and responses are in line with company guidelines and procedures.
  • Distribute workloads to each member of the team via the request tracker system.
  • Assist the Customer Care Assistant’s in dealing with all aspects of their role including producing warrants and receipts for customers.
  • Provide data and compile reports for the Customer Care Manager on the volume and type of cases being handled.
  • Ensure that complaints are logged using the appropriate tracking forms to maintain accurate records for client reports.
  • Assist the London Complaints team by ensuring high level complaints are passed over in a timely manner.
  • Any other ad hoc tasks that may be required.

Requirements and prospects

Desired skills

Skills Required  

  • Ability to build relationships with colleagues and customers
  • Excellent verbal and written communication skills
  • Ability to work to deadlines and maintain a focus on priority tasks
  • Good working knowledge of Microsoft Office 2000 or later, particularly Word, Outlook and Excel.

Personal qualities

  • Hard working
  • Motivated
  • Enthusiastic and keen to progress
  • Good telephone manner
  • Able to concentrate and focus and a mature outlook
  • An eye for detail and the ability to spot trends.

Qualifications required

Maths and English at Grade C (or equivalent) and above desirable although not essential.

Future prospects

Full training will be given in this challenging and varied role to ensure that the apprentice has the skills and expertise to become and be considered as a permanent member of staff.

About the employer

JBW is a judicial services partner to UK Government with operational offices in London and Darlington. Our focus is processing, administration, collection and enforcement of fines and debt orders. We recover more revenue, using less enforcement activity, than any other provider in the UK. This is achieved through data analytics, propensity scoring and employing the UK's leading technology: AR-12. In April 2016 we became part of the OUTSOURCING INC. group of companies. OUTSOURCING Inc. is our parent company based in Japan. It was established in 1996 Shizuoka City as a provider of outsourcing services for production processes. Now a major multinational company headquartered in Tokyo and providing outsourcing services globally: OUTSOURCING Inc. has built a strong network across Japan. It has operations in China, Indonesia, Singapore, Malaysia, Thailand, Vietnam, Cambodia, India, Chile, Belgium, Australia, and the UK. In 2015, the company’s revenues were in excess of US$ 0.7 billion. OUTSOURCING Inc. is listed on the First Section of Tokyo Stock Exchange and has a market capitalization of over US$ 0.5 billion.


JBW Group


46 Worship Street



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Training provider

Apprenticeship NVQ Level 2 Business Administration plus Key (Functional) Skills and Technical Certificate if appropriate.

This apprenticeship is delivered through work based learning, this means that all training is done at the workplace eliminating the need to attend college. The successful candidate will be allocated an assessor who will visit on site every 4-6 weeks and deliver all of the training to gain the qualification and provide the resources to complete work between visits.

Apprenticeship framework

Business and Administration

Training provider


Applications for this apprenticeship are being processed by Learning Skills Partnership


Luke Jacob 01482 338844

Employer's Application Instructions

Please apply for this vacancy using the Get My First Job website. If you have any issues with applying please email or call 01482 338844.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 19 Oct 2017