Office (Business Administration Level 2) Conveyancing Data Services Ltd

Your main duties as a member of the customer service team will be to complete daily orders, answer telephones, handle queries efficiently and ensure a high standard of customer service is being delivered. You will need to ensure good lines of communication with your team leader and other colleagues, and offer assistance to others when possible.

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Closing date: 15 Oct 2017

Apprenticeship summary

  • Weekly wage

    £187.50

  • Working week

    Mon – Fri, 9 – 5:30

    Total hours per week: 37.50

  • Apprenticeship duration

    2 years

  • Possible start date

    16 Oct 2017

  • Date posted

    04 Aug 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number

    VAC001293542

  • Positions

    1 available

Your main duties as a member of the customer service team will be to complete daily orders, answer telephones, handle queries efficiently and ensure a high standard of customer service is being delivered.

You will need to ensure good lines of communication with your team leader and other colleagues, and offer assistance to others when possible.

Specific role duties and responsibilities

  • Interpret information relating to public and private drainage connections and compile Private Water and Drainage Searches using our online template.
  • Contact Water Authorities to clarify any queries relating to drainage connections.
  •  Use a variety of systems to assist with locating properties and new developments
  • Order official drainage and ancillary searches through various online platforms.
  • Prepare workloads for search agents
  • Upload search results onto our online system
  • Advise clients of turnaround times and delays

General duties and responsibilities:

  • Contribute to processing orders quickly and efficiently (adhering to the established KPI’s)
  • Deal with all telephone calls in a professional and efficient manner; making sure clients are given your full attention at all times
  • Ensure that query/complaint handling is dealt with competently
  • Liaise with suppliers and your team to ensure that search orders are completed within the customer’s deadline
  • Establish, develop and maintain a good rapport with clients, your team, our agents and suppliers
  • Prioritise your own work load and assist your team and other colleagues when required
  • Develop your own company and product knowledge and participate in relevant training

You may be required to perform other duties, not listed above, as assigned by the managers or Directors from time to time. All necessary training you require will be provided.


Requirements and prospects

Desired skills

IT literate

Personal qualities

We require someone who’s going to be a team player

Qualifications required

Minimum Grade C GCSE in Maths and English, or equivalent.

Future prospects

We have taken several Apprentices on as full time members of our Customer Services Team once the apprenticeship has ended.

About the employer

Conveyancing Data Services Ltd. We have around 75 members of staff with approximately 40 of them based in our head office in Woodley. Details of what we do can be found on our website.

Employer

Conveyancing Data Services Ltd

Address

First Floor

61-63

Crockhamwell Road

Reading

RG5 3JP

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Training provider

On the job training along with support and guidance from a dedicated industry qualified training advisor/assessor/tutuor from Bracknell & Wokingham College to achieve a Level 2 BTEC/NVQ in Business Administration.

Apprenticeship framework

Business and Administration

Training provider

BRACKNELL AND WOKINGHAM COLLEGE

Applications for this apprenticeship are being processed by Bracknell & Wokingham College

Contact

Janine Woodman 01344 766508 janine.woodman@bracknell.ac.uk


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Closing date: 15 Oct 2017