Service Advisor Apprenticeship Fine Cars Ltd

Would you like a career as a Receptionist working for Kia, a dynamic and exciting brand who's company ethos is "Family-like Care"? Duties include: Reception, greeting visitors, booking cars in for service and MOTs.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 01 Oct 2017

Apprenticeship summary

  • Weekly wage

    £140.00

    Wages explained

    The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year.
    Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year.
    The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over.
    Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

  • Working week

    8:00-5:00, Mon-Fri, 1 hour lunch

    Total hours per week: 40.00

  • Apprenticeship duration

    12 months

  • Possible start date

    06 Oct 2017

  • Date posted

    07 Aug 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number

    VAC091056532

  • Positions

    1 available

Are you passionate about a career in the automotive industry? Do you strive to deliver excellent customer service? Do you want to join the UK's most exciting and dynamic car brand who's company ethos is "Family-like Care"? If the answer is "yes" then the Kia Apprenticeship Programme could be the career route for you.

Fine Cars are currently seeking a Service Advisor Apprentice to join their dealership based in Lee on Solent, Hampshire. This is an exciting Reception based role, with first-class training and outstanding long-term career prospects. The comprehensive programme provides you with an exciting and challenging opportunity to achieve formal qualifications through extensive product training as well as building up confidence and gaining valuable work experience whilst undertaking the role.

Duties will include:

  • Acting as the first point of contact for all customers entering the dealership and ensuring they receive the best customer service experience
  • Upselling and cross-selling additional products and services
  • Booking in cars for MOT's and service
  • Liaising with customers in a professional, polite and courteous manner both face to face and via the telephone
  • Working to a high level of customer service at all times
  • General ad hoc duties as and when required

Requirements and prospects

Desired skills

  • Excellent communication skills
  • Computer literate
  • Have a keen interest in and knowledge of the motor vehicle industry
  • Meticulous attention to detail
  • The willingness to also undertake basic duties as part of training

Personal qualities

  • Passionate about the automotive industry
  • Forward thinking and keen to learn with an interest in development and progression
  • Take a pride in appearance
  • Hardworking
  • Punctual
  • Reliable
  • Ability to use own initiative
  • Must have a ‘can do' attitude
  • Polite and courteous

Qualifications required

  • 3 GCSE's at grade A* to C (or equivalent) including Maths, English and ICT

Future prospects

Upon successful completion and review of your Level 2 Apprenticeship (1 year) you will be re-assessed with a view to progression onto the Level 3 Apprenticeship (1 year)

Things to consider

The candidate must be able to travel to the workplace according to the working hours and by chosen method of transport

About the employer

Fine Cars (Lee on Solent) Ltd.

"Your entire satisfaction our minimum standard" - since 1982.

A family owned and operated business. Fine Cars are the largest solus Kia Dealership on the South Coast with a New and Approved Used programme operating from 3 independent sites. The 2 main sales sites are located in Lee on Solent and Gosport with a separate purpose built Pre-Delivery Inspection (PDI) facility where all sales vehicles are processed to the highest standard. The Customer Service Centre is situated at the Lee on Solent branch. Fine Cars stand for quality, low mileage and competitive pricing and stock a wide range of New Kia, Approved Used Kia and various other makes of motor vehicles.

Employer

Fine Cars Ltd

Address

178 Portsmouth Road

Lee-On-The-Solent

PO13 9AB

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Training provider

  • You will be required to attend the Kia Academy Training Centre in Nottingham for your 'Block Release' Training. This will involve 4 separate 1 week blocks of training per 12 months of your apprenticeship. This is funded as part of your apprenticeship and will include hotel stay, subsistence and travel

Service Advisor, Intermediate Apprenticeship

Framework Training will include: Nationally recognised qualifications:

  • IMI level 2 Certificate in Customer Service for the Automotive Industry ATA Accreditation-  Customer Service Advisor
  • Bespoke Kia off-the-job training including certification to 'Silver' level Service Advisor
  • Regular in dealer review and assessment visits
  • Upon successful completion of your Level 2 qualification, you will be re-assessed with a view to level 3 progression

Apprenticeship framework

Customer Service

Training provider

CENTRAL COLLEGE NOTTINGHAM

Applications for this apprenticeship are being processed by Central College Nottingham

Contact

Jo Bedward


Other information

The current National Minimum Wage (NMW) rate for apprentices is £3.50 per hour. This applies to 16-18 year old apprentices and those aged over 19 in the first year of their Apprenticeship. For all other apprentices the National Minimum wage appropriate to their age applies. The Minimum Wage for Apprentices applies to time spent on the job plus time spent training Please note that anyone over the age of 18 may be offered to work over 40 hours per week. Please note if the successful applicant is found prior to the closing date the vacancy maybe withdrawn early

Employer's Application Instructions

Please click on the link provided to apply. If you require assistance with applying for this Apprenticeship please contact us on 0115 9457260 or email on business@centralnottingham.ac.uk


This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 01 Oct 2017