Apprentice Service Analyst Daisy Communications

This is an exciting opportunity for you to be part of an ambitious team that is looking to enhance its Service Management Capabilities. The Business Analyst will join Daisy Partner Services, Service Management team and develop management information systems that can assist with the management of contracted services and ongoing service improvement.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 29 Sep 2017

Apprenticeship summary

  • Weekly wage

    £131.25

    Wages explained

    The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year.
    Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year.
    The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over.
    Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

  • Working week

    Monday-Friday Shifts TBC

    Total hours per week: 37.50

  • Apprenticeship duration

    2 years

  • Possible start date

    09 Oct 2017

  • Date posted

    07 Aug 2017

  • Apprenticeship level

    Higher Level Apprenticeship

  • Reference number

    VAC001293171

  • Positions

    3 available

The Service Management team acts as the customer advocate within Daisy Partner Services (one of three business units within Daisy), monitoring and reporting Service Performance on a number of key customer contracts whilst ensuring  we meet contractual obligations. They also manage a continual service improvement process to increase customer satisfaction and service value.  

Initially, you will learn the basics of service management, such as stakeholder engagement, SLA performance management and report preparation. You will work alongside and support qualified service managers so, straight away, you will be making an impact on in-life serviced accounts. From there, you’ll learn plenty of specialist skills tailored to your talents and competencies. These could include managing customer SLAs, risk, quality, improvement activities and contractual agreements, or leading your own areas of responsibility.

You will be working alongside functions within the business such as; sales, service desk, technical engineering and operational management and you will interface with customers utilizing social media such as Skype or via face to face meetings. 
You will train to:

Become an integral part of the service management team.
Commit to the Programme and strive to exceed objectives
To provide support into the development of management information systems and on-going improvement of delivered services.

The Programme runs for two years and consists of modules that include a mixture of role specific and soft skills training as well as work-based assessments in conjunction with our training partner. We want to provide you with a platform to launch your career, to become a future leader and become the best that you can be. At the end of the Programme, you will have achieved a level of competency and accreditation that will allow you to further develop your career within the Service Management Team or other Daisy business units.


Requirements and prospects

Desired skills

Some experience working in an analytical role previously or recently qualified in an analytical capacity and looking for work experience 

  • Problem solving skills
  • Ability to identify patterns and trends in complex data sets
  • Attention to detail
  • Strong Numeracy and understanding of statistics
  • Clear and confident communication skills
  • Influencing skills and Initiative
  • Current UK driving licence

Personal qualities

We are looking for candidates…

  • Who are self-motivated and looking to enhance their career within a technology business
  • Who are intrigued by the digital world and want to be involved with the latest technologies
  • Who thrive on challenge and always look at ways to improve things
  • Who work well in a team and have a track record of success

Qualifications required

Minimum of 5 GCSEs grade C or above including English, Maths. Science and Technology is desirable. Other equivalent qualifications are acceptable.

Future prospects

The Programme runs for two years and consists of modules that include a mixture of role specific and soft skills training as well as work-based assessments in conjunction with our training partner. We want to provide you with a platform to launch your career, to become a future leader and become the best that you can be. At the end of the Programme, you will have achieved a level of competency and accreditation that will allow you to further develop your career within the Service Management Team or other Daisy business units.

Things to consider

Working Location/Environment Office based primarily with work based / external training (minimum one day per week) Expectation of an element of travel to customer sites or other Daisy office Potential to be required to stay away from home as part of role requirements. Interview and Start date to be confirmed. Work start and finish times to be confirmed at the interview. The National Minimum Wage for Apprentices is £3.50 per hour. This is the legal minimum pay per hour applying to 16 to 18 year old apprentices and those aged 19 and over in the first year of their apprenticeship. The Wage for apprentices applies to both time spent on the job plus time spent training. For all other apprentices the National Minimum wage appropriate to their age applies. The Wage for apprentices applies to both time spent on the job plus time spent training. Some employers may pay more than the standard rate, it is their decision.

About the employer

Daisy Communications Ltd help UK businesses build the foundations they need to thrive in the digital economy. By joining the dots between old and new technology, across the converging worlds of IT, telecoms and cloud, we help to make our customer’s core infrastructure simple, secure, reliable and invisible. We provide services to half of the country’s high street retailers and are at the technological heart of the nation’s critical infrastructure. We help keep trains running and planes flying. We help doctors care for their patients. And we connect businesses of every kind to the customers they serve.

Employer

Daisy Communications

Address

1

Lindred Road

Nelson

BB9 5SR

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Training provider

As part of the Programme you will receive;

  • A Programme Sponsor – responsible for the successful delivery of the programme, tracking progress and providing support throughout the programme
  • A dedicated Mentor – a member of the extended senior leadership team; providing knowledge and direction to help you achieve your goals and objectives
  • A minimum of 20% of the working week aligned to training and development
  • Training resources and materials to support the programme i.e. books, subscriptions
  • Up to twelve modules covering technical, operational and process development competencies giving you recognised qualifications i.e. ITIL
  • 6 Sigmarelevant work experience in other departments to build a comprehensive understanding of technology and the operations you work alongside engagement in business improvement initiatives to fully utilise your skills
  • External training provider support – ensuring programme quality and carrying out work based assessments
  • Level 4 qualification - Digital Apprentice Programme 

Apprenticeship standard

Digital Industries > Data Analyst

Training provider

TRAINING 2000 LIMITED

Applications for this apprenticeship are being processed by Training 2000 Ltd

Contact

0125454659 info@t2000.co.uk


Employer's Application Instructions

Please apply online at http://www.training2000.co.uk quoting the reference number of the vacancy you are interested in. If you have already applied online please call 01254 546 59 and we can add the vacancy to your current application form. Please do not contact Company direct. PLEASE NOTE; we reserve the right to close any vacancies from further applications when we have received a suitable number of applications from which to make a shortlist. Please ensure you apply ASAP if you wish to be considered for this role.


This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 29 Sep 2017