Customer Service Apprentice Monarch Signs Limited

Monarch Signs are offering an excellent opportunity for a supportive and creative customer services apprentice to work within their Norwich site. Within the role you will assist the business in providing exceptional customer services and learn how to make and create signs for customers, as well as, the opportunity to support with fitting signs.

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Closing date: 27 Sep 2017

Apprenticeship summary

  • Weekly wage


  • Working week

    40 Hours per Week, Monday to Friday, 8am - 5pm

    Total hours per week: 40.00

  • Apprenticeship duration

    12 months

  • Possible start date

    23 Oct 2017

  • Date posted

    08 Aug 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number


  • Positions

    1 available

This is a very exciting and varied role, the business is looking for someone who can come in and learn all aspects of the business, this will involve alongside our customers to support with their requirements.  You will be given training in all areas and will complete tasks such as:

  • Meeting and greeting both internal and external customers on the shop floor/office face to face.
  • Dealing with customer queries on line – website and emails
  • Taking phone calls and liaising with customers and team members
  • Processing information about customer requirements
  • Using a range of IT software from Microsoft office to bespoke software to support with design of signs
  • Eventually working on quotes and processing orders 
  • Training will be on the job, shadowing and set times working on your college tasks.
  • When out supporting the fitting of signs you will be liaising with customers at all times
  • For the majority of the time you will be working as part of the team, however you will be expected to use your initiative from time to time.

You will also have the opportunity get involved with tasks including: 

  • Using various printing machines to print signs
  • Cutting of panels
  • Cutting out signs.
  • Following the manufacturing process from start to finish.

There is an element of creativeness within the role and you will be working on creating the following:

  • Banners.
  • Vehicle Graphics.
  • Playground Signs.
  • Car Park Markings.
  • Pop up Banners.
  • Shop Signs.

Eventually you’ll be taking orders from customers, completing quotes and liaising in all aspects of our service.

Requirements and prospects

Desired skills

  • Communication, Sales Skills, Initiative, Good standard of Literacy & Numeracy Customer Service, Team Working.
  • Must have good organisational skills.

Personal qualities

  • As well as being well organised, motivated and willing to learn, the successful candidate should also demonstrate an ability to build rapport and how this can lead to successful long term relationships with clients.
  • A keen attention to detail is essential.
  • Due to the physical nature of this job you will need to be physically able to cope with the demands of the job.
  • We’re looking for someone who is self motivated and really keen to get on and learn their trade.
  • The opportunities within our company are good for that right candidate that shows commitment, willingness and a certain amount of oomph.

Qualifications required

  • GCSE (or equivalents) Maths & English – A to C are preferable. 

Future prospects

This position and Apprenticeship offers you the opportunity to develop your skills and experience and begin to build a career. A permanent position may be possible at the end of your Apprenticeship based on performance.

Things to consider

This job is of a physical nature. You may, at times, be up and down ladders, possibly working at heights so you’ll need to be energetic and physically able.

About the employer

As professional and experienced sign makers we have created bespoke signage solutions to businesses both large and small throughout the Norwich, Norfolk and Cambridgeshire areas. We have the expertise and facilities to produce high quality and innovative signs to make any business stand out from the rest, whether it is a large external 3D design or just a subtle internal wall panel. We are experienced sign makers, and will see the job through from its initial design stage right up to the installation. Our commitment, ability and understanding to meet deadlines will make your decision to choose us the right one. Vehicle wrapping is a powerful and cost effective form of advertising which your business can invest in. We at Monarch Signs are proud to provide vehicle graphics services in Norfolk. From our Norwich workshop, we specialise in all types of vehicle wrapping from a basic van design right through to full vehicle graphics wraps for cars and lorry trailers. Our facilities enable us to create your design and show you a visual proof before we commence work and we have a full range of styles, colours and vinyls to ensure your vehicle gets noticed.


Monarch Signs Limited



Hellesdon Park Road, A Drayton High Road



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Training provider

For the full Apprenticeship, candidates will complete:

  • BIIAB Level 2 Diploma in Customer Service.
  • Employment Rights and Responsibilities (ERR).
  • Functional Skills in Maths and English.
  • Course duration: Approx. 12 - 18 months.

Apprenticeship framework

Customer Service

Training provider


Applications for this apprenticeship are being processed by Norwich City College


Employer Partnerships (City College Norwich) 0800 328 3616

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Closing date: 27 Sep 2017