Customer Service Apprenticeship RYDAL COMMUNICATIONS LTD

Taking customer calls and emails, logging on a ticket system and following through to completion.

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Closing date: 02 Oct 2017

Apprenticeship summary

  • Weekly wage


  • Working week

    40 Hours per week 9-5.30 Mon - Fri 30 minute lunch break 2x 15 minute breaks (1x AM, 1x PM)

    Total hours per week: 40.00

  • Apprenticeship duration

    18 months

  • Possible start date

    09 Oct 2017

  • Date posted

    04 Aug 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number


  • Positions

    1 available

  • Log customer queries on ticketing system
  • Respond to customers within a set SLA
  • Ticket queries sent to the right department for investigation
  • Update customers in a timely manner
  • Process mobile hardware orders
  • Process mobile SIM Swaps
  • Liaise with suppliers
  • Correspond with customers via email and phone
  • Credit requests
  • Ensuring customer records are kept up to date

Requirements and prospects

Desired skills

  • Excellent written and verbal skills
  • Commercially aware
  • Good communication
  • Teamwork
  • Good initiative
  • Computer literate

Personal qualities

  • Friendly
  • Good interpersonal skills
  • Professional
  • Positive attitude

Qualifications required

  • GCSE English and Maths grade C or above or equivalent

Future prospects

Full time employment.

Things to consider

Drivers license may be required. The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year. Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year. The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over. Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

About the employer

Leading communications company offering a portfolio of services to the business market including mobile, landline, internet, broadband and leased line.




Unit 12



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Training provider

  • Level 2 Diploma in Customer Service
  • Employer Rights and Responsibilities (ERR)
  • Personal Learning and Thinking Skills (PLTS)
  • Transferable skills as required

Apprenticeship framework

Customer Service

Training provider


Applications for this apprenticeship are being processed by New College Stamford


Paul Ward 01780 484300

Before you apply

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Closing date: 02 Oct 2017