Apprentice IT Technician Chs Networks Ltd

Are you an aspiring IT guru looking to step up and take your career to the next level? Do you have fantastic custom service skills and a passion for technology? A growing organisation based in Kent are looking for an Apprentice IT Technician to join their friendly team.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 24 Oct 2017

Apprenticeship summary

  • Weekly wage

    £200.00

  • Working week

    Monday - Friday

    Total hours per week: 40.00

  • Apprenticeship duration

    15 months

  • Possible start date

    25 Oct 2017

  • Date posted

    02 Aug 2017

  • Apprenticeship level

    Advanced Level Apprenticeship

  • Reference number

    VAC001291634

  • Positions

    1 available

Are you an aspiring IT guru looking to step up and take your career to the next level? Do you have fantastic custom service skills and a passion for technology? A growing organisation based in Kent are looking for an Apprentice IT Technician to join their friendly team.

Who you’ll work for:

The employer specialises in providing IT support services and Networking solutions to a wide range of businesses and market sectors. Their reputation has been built on their staff’s ability to work with their customers. They work with a varied client base so no day will be exactly the same making the role varied and exciting. For an individual who is seeking to start a career in IT, this is an excellent opportunity. You will have the chance to acquire extensive exposure working with Microsoft technologies building your knowledge and experience.

As an Apprentice IT Technician, your job includes:

  • Actively work towards achieving your Level 3 apprenticeship qualification
  • Provide a first, and single, point of contact into Services Desks for all supported businesses
  • Ensuring incoming incidents are logged accurately and that sufficient information is recorded in the relevant incident logging software
  • Ensuring that all cases owned are resolved in accordance to the agreed Service Level Agreement (SLA)
  • Deliver outstanding customer service standards by answering all calls promptly, remaining courteous and professional at all times
  • Provide problem diagnosis, using appropriate support tools and resolution for desktop problems. Assign calls to correct third party queues where appropriate
  • Maintain customer service standards by answering all calls promptly, remaining courteous and professional at all times
  • Proactively manage Customers expectations through either resolution of or updating on progress of their outstanding incidents/requests
  • Escalate any issues but try and ensure they are dealt with before problems occur
  • Resolve and close cases to customer satisfaction or escalate to the appropriate
  • Compliance those of the supported businesses
  • Ensure processes are documented and updated as necessary
  • Demonstrate a positive attitude towards change by words and behaviours.

Requirements and prospects

Desired skills

  • Good basic knowledge and understanding of IT
  • There is an element of manual handling in this role.
  • You will be keen to advance your knowledge and expertise in IT

Most importantly, in order to succeed in this role, you will need a good telephone manner together with excellent customer facing skills and the ability to work under pressure and as part of a team is essential.

Personal qualities

  • Good basic knowledge and understanding of IT
  • There is an element of manual handling in this role.
  • You will be keen to advance your knowledge and expertise in IT

Most importantly, in order to succeed in this role, you will need a good telephone manner together with excellent customer facing skills and the ability to work under pressure and as part of a team is essential.

Qualifications required

You don’t need loads of professional experience in IT. However, you’ll need at least five GCSEs (or equivalent) at Grade C or above including Maths, English and IT / Science.

Future prospects

The employer is a growing organisation that invests in their employees’ development and personal growth meaning, you will receive full on job training. By working hard and demonstrating your ability, drive and commitment throughout your 13 month apprenticeship scheme, upon completion you will be offered a permanent contract ensuring you have further opportunities to continue growing within this exciting organisation.

About the employer

The employer is a company whose philosophy is to use their corporate experience to provide clients with quality services and solutions. Established in 2001, they have stayed true to their values over the years in providing their customers with an extremely high level of support, customer satisfaction and affordable IT solutions. All of which are reflected in their high levels of customer retention. They invest extensively in new technology and pride themselves on developing and working with their staff to provide the best level of service possible.

Employer

Chs Networks Ltd

Address

88

Judd Road

Tonbridge

TN9 2NJ

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Training provider

Firebrand offers a unique Advanced Level 3 IT Apprenticeship scheme. We provide the fastest award-winning IT training and certifications with on-going support - all with the ultimate goal of securing a long-term IT career.  

During your 13 month programme, Firebrand provides residential training at our distraction-free training centre. Our accelerated training means you'll achieve certifications with partners like CompTIA, ITIL and Microsoft faster, giving you more time to put your new skills into practice within a professional working environment. You'll also be recognised by the British Computer Society (BCS) for entry onto the register of IT Technicians, confirming SFIA level 3 professional competences.

Apprenticeship standard

Digital Industries > Infrastructure Technician

Training provider

FIREBRAND TRAINING LIMITED

Applications for this apprenticeship are being processed by Firebrand Training Ips Ltd

Contact

Firebrand Apprenticeships 08000816022 apprentice@firebrandtraining.com


This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 24 Oct 2017