Customer service Apprenticeship Oculus Studios Ltd

You will be working in a busy photography studio helping support the photographer with bookings and also paperwork where required. You will also be selling products and services provided by Occulus. You will be working with a team already supporting you.

Sign in to apply

Closing date: 30 Sep 2017

Apprenticeship summary

  • Weekly wage

    £105.00

    Wages explained

    The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year.
    Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year.
    The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over.
    Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

  • Working week

    30 hrs, shifts TBC

    Total hours per week: 30.00

  • Apprenticeship duration

    12 months

  • Possible start date

    01 Oct 2017

  • Date posted

    02 Aug 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number

    VAC001291442

  • Positions

    1 available

THIS VACANCY IS WITH INTERSERVE LEARNING AND EMPLOYMENT YOU WILL NEED TO VISIT OUR LIVERPOOL CITY CENTRE OFFICE ONCE TO REGISTER FOR THIS VACANCY

Duties will include:

  • Communicate using customer service language
  • Follow rules to deliver customer service
  • Maintain a positive and customer friendly attitude
  • Adapt your behaviour to give a good customer experience
  • Give customers a positive impression of yourself and your organisation
  • Promote additional products and services
  • Go the extra mile for the customers
  • Deal with customers face to face and on the phone
  • Use customer service as a competitive tool
  • Deal with customers electronically
  • Make telephone calls both marketing and also to customers

THIS VACANCY WILL CLOSE AS SOON AS FILLED - EMPLOYER REQUIRED ASAP START

Days off in week due to 7 days per week role


Requirements and prospects

Desired skills

  • Delivery of reliable customer service
  • Recognise diversity when delivering customer service
  • Deal with customers using bespoke software
  • Improve customer relationship
  • Recognise and deal with customer service
  • Monitor and solve customer service

Personal qualities

  • Organised
  • Work as a professional with a diplomatic approach
  • Friendly
  • Great telephone manner
  • Organised
  • Monitor and solve problems
  • Responsible
  • Process customer service to difficult customers

Qualifications required

5 GCSE A-C desirable but not essential

Future prospects

Progression onto your L3 in customer service and should you prove yourself a full time role

Things to consider

Working weekends if needed?

About the employer

Warrington photographers, Oculus Studios, provide wedding photography and portrait photography as part of their service portfolio. Click on the photographs to find information about the type of photography you require.

Employer

Oculus Studios Ltd

Address

Evans House

Norman Street

Warrington

WA2 7HW

You must have JavaScript enabled to view a map of the location


Training provider

Interserve learning and employment will contact you in the first instance to process your application and should you be successful forward your CV onto the employer.  Once placed you will be given help and support and gain your L2 in customer service inclusive of functional skills - delivered again the the workplace by Interserve learning and employment - who will allocate an assessor to you.

Apprenticeship framework

Customer Service

Training provider

ESG (SKILLS) LIMITED

Applications for this apprenticeship are being processed by Interserve Learning & Employment

Contact

Jules Westbrook jules.westbrook@interserve.com


Before you apply

Before you apply for an apprenticeship you must first create an account. If you already have an account you'll need to sign in.


Sign in to apply

Closing date: 30 Sep 2017