Customer Service and Sales Apprentice (Business Administration) PP RECRUITMENT LIMITED

Principal People are looking for a dynamic, enthusiastic apprentice to join their friendly team. You will be contacting candidates and administering the database to ensure a seamless service and provide support to candidates actively seeking a new position. A very rewarding opportunity within a warm and supportive environment.

Sign in to apply

Closing date: 02 Oct 2017

Apprenticeship summary

  • Weekly wage

    £180.00 - £240.00

  • Working week

    Monday to Friday (a choice of either 8.30am – 6.00pm, 9.00am – 5.00pm or 8.00am – 5.30am) if the candidate is younger – 30 hours per week within these times is absolutely fine for us

    Total hours per week: 40.00

  • Apprenticeship duration

    16 months

  • Possible start date

    09 Oct 2017

  • Date posted

    02 Aug 2017

  • Apprenticeship level

    Advanced Level Apprenticeship

  • Reference number


  • Positions

    2 available

Daily duties:

  • Conducting a volume of calls to our candidate database; updating details of their work search and ideal position.
  • Contacting all unsuccessful applications to communicate the outcome of their applications.
  • Providing support and information to candidates who are actively seeking a new position
  • Generating leads and referrals continually from a variety of sources, communicating market intel to the consulting team.
  • Supporting our team with providing outstanding customer service to our candidate database.
  • Answering the phones, updating the database and providing administration support to the wider team.
  • Ensuring that all administration is kept completely up-to-date at all times.

Requirements and prospects

Desired skills

  • Interested in a sales or customer service career
  • Great communication skills both written and face to face and well presented
  • Will take part in talking to a range of candidates and must be comfortable doing this
  • Good computer and literacy

Personal qualities

  • Sales minded
  • Engaging

Qualifications required

Minimum of 5 GCSE grades A* - C (or equivalent) to include English and maths.  Ideally achieved an A level and/or  Business Administration at level 2.

Future prospects

We are extremely committed to career development at Principal People and encourage rapid career growth. We have hired 4 Apprentices within the business – the most recent in May this year who is doing incredibly well and previous to this; an Apprentice who was hired in September 2014 and is now a Senior Consultant, leading a team.

Things to consider

Must be confident and be comfortable making numerous calls to candidates. The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year. Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year. The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over. Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

About the employer

Established almost 30 years ago, our business has grown from strength to strength under the leadership of two passionate, hands on Directors who lead by example and reward hard work and commitment with amazing team incentives. Think team breakfasts, Friday night drinks and lunch delivered to us (just because) this is truly a place where it’s easy to love what you do. We enjoy a fantastic office environment, with a friendly, committed team who strive to ensure each others success. There are multiple routes you can follow with us following the completion of your apprenticeship, including a career in either customer service or sales. As a business, we have four Apprentices who have successfully completed their courses and are now permanently employed with Principal People.




Abbey House

Farnborough Road


GU14 7NA

You must have JavaScript enabled to view a map of the location

Training provider

On and off the job training to achieve a BTEC Level 3 Diploma in Business and Administration at Farnborough College of Technology.

The program also includes:

  • Employee Rights and Responsibilities (ERR)
  • Personal Learning and Thinking Skills (PLTS)
  • Level 2 Functional Skills in English, Maths, and ICT*

* Candidate will be exempt if they hold a GCSE C grade or equivalent in any of these subjects.

Apprenticeship framework

Business and Administration

Training provider


Applications for this apprenticeship are being processed by Farnborough College of Technology


Fran Egerton 01252 407448

Before you apply

Before you apply for an apprenticeship you must first create an account. If you already have an account you'll need to sign in.

Sign in to apply

Closing date: 02 Oct 2017