Customer Sales & Service Apprentice - Insurance N F U Mutual

As a Customer Sales & Service Adviser within our small team, you’ll be working at the very heart of an expanding local business, proactively maximising sales by servicing and cross selling products to existing clients and generating new business.

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Closing date: 15 Oct 2017

Apprenticeship summary

  • Weekly wage


  • Working week

    Mon – Fri between 08:30 & 18:00

    Total hours per week: 35.00

  • Apprenticeship duration

    18 months

  • Possible start date

    23 Oct 2017

  • Date posted

    02 Aug 2017

  • Apprenticeship level

    Advanced Level Apprenticeship

  • Reference number


  • Positions

    1 available

The role will require applying your excellent telephone manner and a flexible, people-orientated approach to everything you do, you’ll relish the challenge of being part of a truly customer-focused, ambitious team. In return you can expect full training as well as an industry recognised qualification for Insurance Services.

  • Provide support in the acquisition of new clients
  • Provide support in the retention of existing clients through the renewal process
  • Handle client queries on products, services and accounting
  • Process and analyse data to support business objectives
  • Accurately prepare and issue documentation
  • Prepare reports and market research
  • General office administration
  • Participate in meetings, both internally and externally
  • Maintain and develop relationships both internally and externally
  • Comply with internal and external regulatory requirements.

Time will be allocated for completion of study modules

Income: £ minimum wage + Bonus on completion of Cert Cii

25 days holidays + bank holidays

Requirements and prospects

Desired skills

  • Excellent organisational skills
  • Excellent communication skills, both written and oral
  • Experience in using IT tools such as Word, Outlook, Powerpoint and Excel
  • Attention to details,
  • Problem solving and organisational skills

Personal qualities

  • Attention to detail
  • Work on own

Qualifications required

Ideally a minimum 4 GCSEs C and above Including Maths, English and ICT (or equivalents).

Future prospects

Upon completion of the apprenticeship, this company will be looking to keep the apprentice on full time. There will also be the potential to progress onto higher level apprenticeships.

About the employer

Welcome to NFU Mutual's Whitby branch where we pride ourselves on looking after our customers by providing a dedicated, friendly, local service to make sure they can get the insurance that is right for them. Our insurance products include car, home & lifestyle, tractor, horse & rider, Commercial & light goods vehicle, business and motorcycle.


N F U Mutual



Victoria Square


YO21 1EA

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Training provider

Full on-the-job training and support will be provided to enable the successful applicant to undertake the full range of duties required of the role.

In addition, training will also be provided towards the Apprenticeship in Insurance Practitioner Level 3  through in-house delivery.

The Qualification consists of the following:

  • Insurance Practitioner Level 3
  • Technical certificate
  • Employment Rights and Responsibilities
  • Functional Skills in Literacy and Numeracy (if relevant)

Apprenticeship standard

Insurance > Insurance Practitioner

Training provider


Applications for this apprenticeship are being processed by BABINGTON BUSINESS COLLEGE LIMITED


Richard Wilkinson 01133 663066

Before you apply

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Closing date: 15 Oct 2017