Customer Service Advisor Apprentice Merlin Entertainment Group

We are looking for fun, friendly & professional people to help us deliver memorable experiences to our guests! You will be speaking with our amazing guests over the phone, ensuring their memorable Merlin experience begins with delightful customer service!

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Closing date: 25 Aug 2017

Apprenticeship summary

  • Weekly wage


  • Working week

    8.45am until 5pm (40 hours) 1 hours for lunch

    Total hours per week: 40.00

  • Apprenticeship duration

    12 months

  • Possible start date

    29 Aug 2017

  • Date posted

    07 Oct 2016

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number


  • Positions

    2 available

  • You will be taking inbound telephone calls on behalf of our attractions and from our customers selling thrilling experiences and days of family fun!
  • You will be delivering excellent customer service on every call making recommendations in line with sales and customer service delivery targets.
  • You will be responsible for placing bookings and answering queries/giving information to our attractions.
  • You will be the first point of contact to our guests and will therefore need to have a friendly and professional telephone manner.
  • You will also be expected to recognise sales opportunities by understanding customer requirements and matching the best package to their needs. If you are looking to further your career we also offer fantastic opportunities for career development.
  • We are seeking individuals who are passionate about our business and our brands, and able to provide an exceptional customer experience with strong communication skills to maximise sales opportunities on the telephone.
  • You will have some exposure to customer service ideally within a call centre or similar customer facing/sales environment with basic IT skills. We are looking for a quick learner who can meet our KPIs and work within a fast paced team in our exciting and engaging call centre.

Requirements and prospects

Desired skills

  • Passion for delivering excellent customer service.


Personal qualities

  • Friendly
  • Personable 
  • Professional
  • Adaptable
  • Natural rapport builder
  • Excellent communicator

Qualifications required

GCSEs or equivalent.

Future prospects

One of the biggest benefits of joining Merlin are the opportunities for development, who knows where your career will take off as we have a great development path and truly believe in promoting from within. Previous Customer Service Advisors have moved to permanent positions within our Customer Service Centre and our Attractions both in the UK and around the world.

Things to consider

Our salary is £6.70 per hour rising to £7.00 per hour after 6 weeks probationary period. You will also be entitled to free entry to our attractions for you, your family and your friends as well as the fantastic incentives we have to offer.

About the employer

Our business is about creating unique, memorable and rewarding visitor experiences, achieved through the passion and dynamism of our teams, and having a unique portfolio of iconic brands.


Merlin Entertainment Group


Unit 5-6

Silverglade Business Park

Leatherhead Road



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Training provider

The successful candidate will undergo a full company induction by their mentor/manager. They will then complete Apprenticeship Training, delivered by Weir Training. This will include a QCF and Technical Certificate in Customer Service at Level 2. It may also include Functional Skills in Maths and English at Level 1- if required.

Apprenticeship framework

Customer Service

Training provider


Applications for this apprenticeship are being processed by Weir Training Ltd


Krystel Rajewski 01932567626

Before you apply

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Closing date: 25 Aug 2017