Apprentice Receptionist Harbour View Healthcare

Great opportunity for an Apprentice Receptionist at a GP Surgery in Shoreham by Sea. This vacancy is to join other healthcare professionals who deliver vital services to patients who are on the journey of improving or maintaining their health.

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Closing date: 28 Sep 2017

Apprenticeship summary

  • Weekly wage

    £131.25

    Wages explained

    The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year.
    Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year.
    The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over.
    Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

  • Working week

    37.5 hours, Monday – Friday various shift patterns TBC

    Total hours per week: 37.50

  • Apprenticeship duration

    53 weeks

  • Possible start date

    29 Sep 2017

  • Date posted

    31 Jul 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number

    VAC001289396

  • Positions

    1 available

Great opportunity for an Apprentice Receptionist at a GP Surgery in Shoreham by Sea. This vacancy is to join other health care professionals who deliver vital services to patients who are on the journey of improving or maintaining their health.

Every GP Practice needs an efficient team of administrators /receptionists who can ensure that every patients experience is a positive one. 

Duties include:

  • Ensuring confidentiality and data protection are observed at all times.
  • Answering the telephone.
  • Dealing with patient queries, providing a high standard of customer service.
  • Arranging hospital transport.
  • Advising patients of chargeable services and processing payments.
  • General housekeeping of reception and waiting areas.

Requirements and prospects

Desired skills

  • Good communication
  • Attention to detail
  • Hard working

Personal qualities

Must have an outgoing personality; be able to work well independently and within a team.

Qualifications required

GCSE grade C or above in English and Maths or equivalent desired but not essential.

Future prospects

Successful completion of this apprenticeship would give you the necessary skills to undertake the role of a receptionist/administrator with a GP surgery or similar setting.

About the employer

A busy GP surgery based in Shoreham by Sea.

Employer

Harbour View Healthcare

Address

The Health Centre

Pond Road

Shoreham-By-Sea

BN43 5US

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Training provider

You will have on the job training within the organisation, and have an assigned Assessor who will provide you with additional training sessions and assessments to gain the Customer Service Practitioner Qualification.

You will have an e-portfolio to work through and gather evidence during your role as a receptionist at Trinity Court Surgery.

The qualification will include:

  • Knowing your customer
  • Understanding the organisation
  • Meeting the regulations and legislation
  • System and resources
  • Your role and responsibility
  • Customer experience
  • Product and service knowledge

You will also be required to pass:

  • Functional Skills English Level 1/2
  • Functional Skills Maths Level 1/2

If you have not already achieved a GSCE Grade C or equivalent in the above Functional Skills qualifications.

This qualification is assessed at the end point and is broken down into apprentice showcase, professional discussion and observation.

Apprenticeship standard

Customer service > Customer Service Practitioner

Training provider

LIGA (UK) LTD

Applications for this apprenticeship are being processed by LIGA (UK) LTD

Contact

Helena Jacinto 0845 177 1880 helena.jacinto@ligauk.com


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Closing date: 28 Sep 2017