Apprentice Receptionist Harbour View Healthcare
Great opportunity for an Apprentice Receptionist at a GP Surgery in Shoreham by Sea. This vacancy is to join other healthcare professionals who deliver vital services to patients who are on the journey of improving or maintaining their health.
Closing date: 28 Sep 2017
The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year.
Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year.
The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over.
Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).
Total hours per week: 37.50
Possible start date
29 Sep 2017
31 Jul 2017
Intermediate Level Apprenticeship
Great opportunity for an Apprentice Receptionist at a GP Surgery in Shoreham by Sea. This vacancy is to join other health care professionals who deliver vital services to patients who are on the journey of improving or maintaining their health.
Every GP Practice needs an efficient team of administrators /receptionists who can ensure that every patients experience is a positive one.
- Ensuring confidentiality and data protection are observed at all times.
- Answering the telephone.
- Dealing with patient queries, providing a high standard of customer service.
- Arranging hospital transport.
- Advising patients of chargeable services and processing payments.
- General housekeeping of reception and waiting areas.
Requirements and prospects
- Good communication
- Attention to detail
- Hard working
Must have an outgoing personality; be able to work well independently and within a team.
GCSE grade C or above in English and Maths or equivalent desired but not essential.
About the employer
Harbour View Healthcare
You will have on the job training within the organisation, and have an assigned Assessor who will provide you with additional training sessions and assessments to gain the Customer Service Practitioner Qualification.
You will have an e-portfolio to work through and gather evidence during your role as a receptionist at Trinity Court Surgery.
The qualification will include:
- Knowing your customer
- Understanding the organisation
- Meeting the regulations and legislation
- System and resources
- Your role and responsibility
- Customer experience
- Product and service knowledge
You will also be required to pass:
- Functional Skills English Level 1/2
- Functional Skills Maths Level 1/2
If you have not already achieved a GSCE Grade C or equivalent in the above Functional Skills qualifications.
This qualification is assessed at the end point and is broken down into apprentice showcase, professional discussion and observation.
Customer service > Customer Service Practitioner
LIGA (UK) LTD
Applications for this apprenticeship are being processed by LIGA (UK) LTD
Helena Jacinto 0845 177 1880 firstname.lastname@example.org
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Closing date: 28 Sep 2017