IT Support Apprentice - 12264 X D P Ltd

Job Description My client is a growing company, with a friendly environment offering a real chance of career progression. They are currently looking for an IT Support Apprentice to join their Infrastructure Team.

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Closing date: 30 Sep 2017

Apprenticeship summary

  • Annual wage


  • Working week

    40 hours per week on a shift basis

    Total hours per week: 40.00

  • Apprenticeship duration

    15 months

  • Possible start date

    04 Oct 2017

  • Date posted

    31 Jul 2017

  • Apprenticeship level

    Advanced Level Apprenticeship

  • Reference number


  • Positions

    1 available

Main role/ responsibilities 
•    Provide 1st Line Support for all Business System including XSYS and all associated hardware
•    Ensure that the IT support phone line is answered promptly
•    Ensure that the Technical E-mail inbox is cleared and all completed issues are filed
•    Ensure that all queries to the Technical E-mail address are replied to within one hour, either with a resolution or notification that the issue needs to be referred to 2nd/3rd line support
•    Ensure that work is carried out in accordance with existing IT procedures
•    Gather all necessary information to pass to 2nd/3rd line for escalation
•    Detail and document all fixes/workarounds and store on IT Guides folder
•    Carry out work as directed by the IT Manager as required
•    Ensure that all equipment requests are dealt with promptly and that the relevant records are accurate and updated as required
•    Diagnosing and resolving technical issues
•    Undertaking small- to medium-sized IT projects as instructed by the IT manager
•    Providing desktop support for all installed applications
•    Setup and configuration of new Desktops/Laptops/Phone Scanners/Motorola Scanners
•    Installing and updating of authorised software
•    Monitoring and maintaining Patch Management/Anti-Virus Software
•    Completing internal user moves, including phone moves
•    Ensuring all logs for equipment and users are maintained
•    Ensuring that software licensing is recorded and maintained
•    Managing users on Active Directory/E-Mail/XSYS – both creating, editing and deleting as required
•    Keeping Server Room and IT Office tidy at all times
•    Preparing documents, meeting materials and correspondence
•    Ensuring that a high level of customer service and support is provided for all internal and external customers

Requirements and prospects

Desired skills

Qualities/ essential requirements
•    Professional attitude
•    Well organised
•    Flexible and willing to learn
•    Well presented
•    An excellent attendance record
•    A team player
•    A good telephone manner with the ability to deal with colleagues at all levels
•    Must be IT literate
•    Keen to embark on a career within IT Infrastructure

Personal qualities

Someone with an enthusiastic and professional attitude and a commitment to learning new skills.

Qualifications required

The successful applicant will have at least 5 GCSE's (C and above), including Maths and English (or equivalents)

Future prospects

Benefits • A full time role upon completion of the Apprenticeship • Further accredited training

Things to consider

The Apprenticeship National Minimum Wage (ANMW): From April 2017 the ANMW was set at £3.50 per hour. This applies to 16-18 year old apprentices and those aged 19 and over in the first year of their Apprenticeship. For all other apprentices the National Minimum wage appropriate to their age applies. The Minimum Wage for Apprentices applies to time spent on the job plus time spent training.

About the employer

Employer Description My client was formed in 1995 and has since grown to be the largest privately owned parcel carrier in the UK, and has built a reputation for reliability and quality of service. With a team of over 500 and with a franchise network in excess of 60 depots nationwide, their reputation for customer focused logistics has gone from strength to strength. They have a commitment to training and apprenticeships offering a variety of opportunities throughout the UK.


X D P Ltd


Fair View Industrial Estate, Kingsbury Road

Sutton Coldfield

B76 9EE

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Training provider

Approximately 11% of training takes place in the QA learning centre classroom. 9% is done in the workplace, through online training, face-to-face meetings with your QA Technical Skills Coach, or developing your portfolio. The remaining time will be spent on your workplace activity.

Apprenticeship standard

Digital Industries > Infrastructure Technician

Training provider


Applications for this apprenticeship are being processed by QA Limited


0345 074 7825

Before you apply

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Closing date: 30 Sep 2017