Business Development Apprenticeship - Knutsford Howdens Joinery Co Ltd

To ensure that all Depot administration is processed and completed effectively, efficiently and in the timescale required to support the team and maximise sales. Ensure all customer queries are answered in a courteous, professional and knowledgeable manner

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Closing date: 31 Oct 2017

Apprenticeship summary

  • Annual wage


  • Working week

    Monday to Friday, shifts TBC.

    Total hours per week: 40.00

  • Apprenticeship duration

    52 weeks

  • Possible start date

    06 Nov 2017

  • Date posted

    27 Jul 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number


  • Positions

    1 available

  • Key Accountabilities & Responsibilities
  • To provide potential and existing customers with the highest level of service
  • To deal with enquiries from customers in a courteous, professional and knowledgeable way, effectively communicate the products and services offered by the company
  • To answer the telephone and develop relationships via the telephone enhance sales potential
  • To generate customer leads and increase account base via telephone contact and mailing Depot promotional literature
  • To ensure that you maintain accurate records of whom you have contacted, so that progress can be measured and relationships developed. You will need to understand whom you are going to call and why in advance of doing so.
  • Industry & product knowledge:-Actively reading internal publications on an on-going basis in order to update and enhance product knowledge.
  • To participate as an effective and willing team member to achieve individual and team goals
  • To encourage and participate in effective account management, with the use and knowledge of the WEK reports.
  • To undertake the responsibility of banking as and when necessary, following the procedures in the Depot policies and procedures manual
  • To provide the Sales Representative and New Business Sales Representative with qualified leads and appointments
  • To liaise on a regular basis with the Sales Representative/New Business Sales Representative and Depot Manager to develop the trade account base
  • To ensure a safe and comfortable environment is maintained for customers and employees within the store.  Ensure 100 % compliance with Health & Safety Regulations and expectations
  • To assist with any other reasonable request in order to fulfil the requirements of the business and smooth operation of the depot
  • This is not intended to be an exhaustive list of responsibilities, but outlines the salient points of the role.

Requirements and prospects

Desired skills

  • Ability to effectively communicate with colleagues at all levels including Managers
  • Ability to effectively communicate with customers and suppliers
  • Ability to prioritise own workload
  • Ability to meet tight deadlines
  • Ability to work on own initiative

Personal qualities

  • Pleasant, friendly manner in order to clearly articulate Howden
  • Joinery products to the public.
  • Organised and committed approach, with positive attitude to work

Qualifications required

No formal qualifications required just a genuine interest in the area and a passion to succeed.

Future prospects

Excellent career prospects for the right person to progress within the company

Things to consider

Weekend work not included whilst on the apprenticeship scheme.

About the employer

Howdens Joinery is a trade only business who have been selling to trade professionals since 1995. There are currently over 620 depots nationwide so it’s likely they are local to you. The company specialises in kitchens and they supply over 350,000 kitchens each year. In light of this, they have shown growth over the years and are currently in the top 150 companies in the UK. The vision of the business is to develop an additional 200 depots nationwide in the next few years.


Howdens Joinery Co Ltd


Unit E

Marlborough Close

Parkgate Industrial Estate


WA16 8XN

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Training provider

  • This is a work based apprenticeship with regular visits from an assessor to aid in the completion of a Level 2 in Customer Service
  • Functional Skills (If required)
  • ERR Employment Rights and Responsibilities
  • PLTS Personal Learning and Thinking Skills

Apprenticeship standard

Customer service > Customer Service Practitioner

Training provider


Applications for this apprenticeship are being processed by The Real Apprenticeship Company


Recruitment 01926298030

Before you apply

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Closing date: 31 Oct 2017