Apprenticeship in Customer Service Carters Carpet Centre Ltd

Customer service advisor to work in the store to input customer jobs into the computer and create invoices. The role will involve serving customers and calculating quotations & prices, taking deliveries and organising jobs ready for flooring contractors shifts for the next day. This role includes a Level 2 customer service qualification.

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Closing date: 01 Oct 2017

Apprenticeship summary

  • Weekly wage


  • Working week

    Mon - Fri 8/8.30am - 5.00pm 1 hour lunch break 12.00-1.00pm or 1.00pm-2.00pm

    Total hours per week: 40.00

  • Apprenticeship duration

    18 months

  • Possible start date

    09 Oct 2017

  • Date posted

    29 Jul 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number


  • Positions

    1 available

Customer Service Advisor to work alongside the busines owner or other relevant members of staff in the store and shown how to input customer jobs into the computer and create invoices.

The role will involve;

  • Serving customers and calculating quotations & prices
  • Taking deliveries and organising jobs ready for flooring contractors shifts for the next day.
  • Level 2 Customer Service qualification.
  • calculate room sizes for flooring requirements and learn about products sold in the showroom. 
  • Serve customers and advise them of prices.
  • Help fitters in loading up and taking in deliveries and arranging new jobs for the fitters for the following day.
  • There will also be the occassional opportunity to spend time out of the showroom learning how to provide quoations for new business. 


Requirements and prospects

Desired skills

  • Good mathematics and computer literate.

Personal qualities

  • Approachable, hard working, good personality and willingess to learn.

Qualifications required

  • Grade E or above in English and Maths

Future prospects

Possibly an opportunity to remain full time in the business being responsible, at times, to run the showroom singlehandedly.

Things to consider

If you are shortlisted to attend interviews, our Recruitment Adviser will contact you via telephone and email. Please ensure you check these regularly as you may miss out on any important information we provide you with. Due to the large volume of applicants, if you have not heard back within 2 weeks of your application it will indicate you have unsuccessful. Interview and start dates are subject to change. All applications must be made through Apprenticeship Vacancies website. Do not contact the employer direct as this may result in your application not being considered. Apprenticeship National Minimum Wage (ANMW): The National Minimum Wage for Apprentices is £3.50 per hour. This is the legal minimum pay per hour applying to 16-18-year-old apprentices and those aged 19 and over in the first year of their apprenticeship. For apprentices 19 or over who have completed their first year and are continuing their apprenticeship, the National Minimum wage appropriate to their age applies.

About the employer

Carters Capets is a family run business trading for over 25 years offering quality carpets and vinyls to suit all budgets.


Carters Carpet Centre Ltd



Southwick Square


BN42 4FP

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Training provider

Apprentices are allocated an Assessor who visits the apprentice in the workplace approx. every 4 weeks. Visits include some 1 to 1 time, observation of the learner working as part of the assessment and feedback process.

The Apprenticeship is made up of the following components:

1. Diploma (Level 2) - this is the practical and technical based component where the apprentice demonstrates that they have the skills and knowledge to meet the required national standard.  Exams are taken for each module of the Certificate
2. Functional Skills, if required, are delivered at the college and are made up of English and Maths. The Apprentice builds up a portfolio of both to show they are able to effectively communicate and use numbers in the workplace.  Each Functional Skill is assessed by an online test and a portfolio of evidence. The level of Functional Skill will depend on the level of the apprenticeship.
4. ERR (Employment Rights and Responsibilities). This component is used to make Apprentices aware of their employment rights and responsibilities. The apprentice completes this component in question and answer format in a workbook
5. PLTS (Personal Learning and Thinking Skills) comprises six groups of skills that together with the Functional Skills are essential to success in learning, life and work. These are; managing one's self, managing relationships with others, managing one's own learning performance and work. These are embedded within the other components of the apprenticeship framework

Apprenticeship framework

Business and Administration

Training provider


Applications for this apprenticeship are being processed by City College Brighton & Hove


Hayley Warne 01273 667788

Before you apply

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Closing date: 01 Oct 2017