IT Apprentice Online Pc Support Limited

An exciting opportunity has arisen for an Apprentice IT Technician at Online PC Support. This vacancy is for a full-time post and will suit an enthusiastic and positive person with a keen interest in IT.

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Closing date: 18 Oct 2017

Apprenticeship summary

  • Weekly wage


  • Working week

    Monday – Friday 10am – 5pm

    Total hours per week: 37.50

  • Apprenticeship duration

    15 months

  • Possible start date

    20 Oct 2017

  • Date posted

    28 Jul 2017

  • Apprenticeship level

    Advanced Level Apprenticeship

  • Reference number


  • Positions

    1 available

  • Dealing with in-store customer enquiries
  • Managing calls and enquiries from customers in the event of network or PC related problems
  • Diagnosing and rectifying PC / Laptop faults (hardware and software)
  • Liaising with external suppliers (arranging warranty repairs)
  • Installation and Configuration of desktop and laptop devices
  • Knowledge of Microsoft products and troubleshooting methods
  • Networking and network troubleshooting skills
  • Working directly with and supporting of your assigned Senior Engineer(s)

Requirements and prospects

Desired skills

  • A dedicated, driven individual
  • Thorough, methodical and organised
  • Capable of paying attention to detail and able to respond effectively and promptly to the needs of the customer
  • An effective communicator and possess good interpersonal skills

Personal qualities

  • Positive attitude
  • Enthusiastic
  • Self-motivated

Qualifications required

A minimum 5 GCSE’s C and above Including Maths, English and ICT (or equivalents).

Future prospects

Full-time permanent opportunity on successful completion of the apprenticeship programme.

Things to consider

Apprenticeship National Minimum Wage (ANMW): The National Minimum Wage for Apprentices is £3.50 per hour. This is the legal minimum pay per hour applying to 16-18-year-old apprentices and those aged 19 and over in the first year of their apprenticeship. For apprentices 19 or over who have completed their first year and are continuing their apprenticeship, the National Minimum wage appropriate to their age applies. It is highly important that you do not contact the Employers directly – any attempt of this may invalidate candidate’s application. Should you have any queries regarding your Application or the job itself, please contact your 3aaa Training Academy.

About the employer

Online PC Support is a UK based company located in Chandlers Ford, Hampshire. We provide an unparalleled level of service to our customers in three core sectors: Business, Education and Residential. Since 2005 we have been a market leader and unique MSP delivering a pure “ONLINE PC SUPPORT” experience with our fully managed IT Support & Management model, built upon reputation and complimented with our vast private enterprise grade product portfolio.


Online Pc Support Limited



The Central Precinct


SO53 2GB

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Training provider

Throughout the duration of your Apprenticeship (typically 15 months) you will be required to attend the 3aaa Technology Academy in Southampton for 30 days of training across five months featuring structured training. The remainder of your training will be completed in the workplace with your Employer. You will work towards a Level 3 Apprenticeship standard – Infrastructure Technician. The qualifications consist of:

  • Level 2 Functional Skills English and Maths (if applicable)
  • Knowledge Module 1 - Networking and Architecture   
  • Knowledge Module 2 - Mobile and Operating Systems   
  • Knowledge Module 3 - Cloud Services  
  • Knowledge Module 4 - Coding and Logic   
  • Knowledge Module 5 - Business Processes
  • One vendor certification selected based on your job role and individual capabilities (Typically a Microsoft Technical Associate (MTA) certification)

Knowledge Modules are specified by the British Computer Society (BCS)

Apprenticeship standard

Digital Industries > Infrastructure Technician

Training provider


Applications for this apprenticeship are being processed by ASPIRE ACHIEVE ADVANCE LIMITED


Before you apply

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Closing date: 18 Oct 2017