Customer Service Apprentice. A THOMPSON MOTOR BODIES LIMITED

We are looking for an apprentice to work at our Recepetion Area. The candidate needs to be reliable, have self-confidence, basic Word and Excel and general computer knowledge is necessary and be willing to learn and help out. This is a very basic position initially and will be given further responsibilities as time goes on.

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Closing date: 13 Oct 2017

Apprenticeship summary

  • Weekly wage


    Wages explained

    The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year.
    Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year.
    The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over.
    Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

  • Working week

    Monday to Friday 9am - 5pm

    Total hours per week: 37.50

  • Apprenticeship duration

    12 months

  • Possible start date

    23 Oct 2017

  • Date posted

    09 Aug 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number


  • Positions

    1 available

You will work for the duration of your apprenticeship with  A Thompson Ltd, learning about all aspects of the business and its operations.

You will be required to:

  • Communicate effectively to deal with customers (answering the phone and taking detail and accurate messages)
  • Complete the administration of quotes to customers
  • Complete general administration duties including word processing, data entry, general filing, photo-copying and distributing incoming / outgoing post
  • Advise customers on products and services
  • Actively participate in regular progress reviews
  • Become an active team worker
  • Undertake appropriate training as identified relevant to the role
  • Develop customer service skills to contribute to the delivery of services to a wide range of clients
  • It is important to carry out any other duties required by your supervisor as directed, and to do them with a positive attitude.

You will be expected to adhere to strict health and safety procedures and general office maintenance at all times.

Requirements and prospects

Desired skills

  • Excellent communication skills and telephone manner 
  • Friendly / Approachable personality
  • Motivation and flexibility to learn a range of tasks and skills
  • Ability to think ahead and problem solve
  • The ability to work quickly and methodically
  • Good team working skills
  • An awareness of health and safety
  • Excellent organisation skills

Personal qualities

  • Motivated to learn - ask questions use initiative 
  • Enthusiastic - able to show that you want to be there and want to learn
  • Positive attitude
  • Presentable
  • Hardworking
  • Reliable
  • Trustworthy
  • Good time keeper

Qualifications required

  • Maths and English GCSE grade C or equivalent
  • A qualification demonstrating I.T / computing capability desirable but not essential

Future prospects

The employer is looking for someone to grow with the business and depending on performance and progress there would be opportunity to remain with the employer after achieving your NVQ Level 2.

Things to consider

Working in this industry can be fast paced and demanding. You can expect to be watching and learning the general office processes at first. In this job you'll need to work well in a team. You'll also need the ability to concentrate over long periods.

About the employer

A large independent body repair shop based in Oldbury. Specialisng in insurance work for high valued vehicle.






B69 2AS

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Training provider

  • You will be working towards a NVQ Level 2 qualification in Customer Service
  • Functional Skills if required

Apprenticeship framework

Customer Service

Training provider


Applications for this apprenticeship are being processed by Sandwell College


Kam Sahota

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Closing date: 13 Oct 2017