Apprentice Business Support Officer A & F Engineering

Looking for an exciting Apprenticeship? This is a great opportunity to join a growing innovative Engineering business based in Norwich as an Apprentice Business Support Officer.

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Closing date: 01 Oct 2017

Apprenticeship summary

  • Weekly wage


    Wages explained

    The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year.
    Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year.
    The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over.
    Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

  • Working week

    Monday-Friday 8.30am-5.00pm

    Total hours per week: 37.50

  • Apprenticeship duration

    12 months

  • Possible start date

    16 Oct 2017

  • Date posted

    28 Jul 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number


  • Positions

    1 available

As an Apprentice Business Support Officer you will be an integral member of the close knit administration team and will be involved in a number of key processes to assist with the daily services/functions involved with this fast growing diverse engineering company.

This will be a challenging and exciting role; the successful applicant will gain exposure to a variation of duties throughout the operations, sales and finance administrational departments.

Key daily/weekly responsibilities will include:

  • Dealing with initial enquiries/queries
  • Corresponding via telephone/email with suppliers/clients/couriers
  • Ordering supplies/stock/goods in/goods out
  • Preparation of reports and documents for new clients
  • Upload/scanning and distribution of reports
  • Maintaining and updating specialised job databases
  • Diary management for senior members of the team
  • Arrange/attend internal and external meetings
  • Postal duties/minute taking/filing
  • Assisting with payroll/accounts

To ensure you have an in depth understanding of the company and its core functions there will numerous opportunities to go off site and assist in various projects

Due to the nature of the business there maybe times where you are required to assist with numerous shop floor tasks.

Requirements and prospects

Desired skills


  • Excellent communication skills – verbal & written
  • Ability to work on own initiative
  • Attention to detail/Accuracy
  • Knowledge of Microsoft Office – Word ,Excel & PowerPoint
  • Ability to work under pressure and problem solve
  • Understand the importance of confidentiality
  • Adaptable and receptive to new ideas and procedures
  • Ability to work within a team 

Personal qualities


  • Willingness to learn and develop new skills
  • Motivated to continually improve work practices and procedures
  • Team player and good interpersonal skills
  • Professional, flexible and adaptable approach to work
  • Positive attitude

Qualifications required


  • Good general standard of education Mathematics and English qualifications GCSE grade ‘C’ or above OR predicted English GCSE grade ‘C’ or above OR equivalent.
  • Must be willing to undertake and successfully complete minimum Level 2 in Business Administration Apprenticeship within the 12 month contract of employment.

Future prospects

Potential full time employment on successful completion of apprenticeship along with opportunities to progress onto an Advanced Level Apprenticeships.

Things to consider

Is the place of work on a bus route? Would you have accessibility issues? The successful candidate must adhere to and understand the importance of Equality & Diversity, Health & Safety and Confidentiality policies and procedures that are in place at A&F Engineering.

About the employer

A & F have always pushed to provide a quality and reliable service. Although equiped with the latest CNC machinery traditional engineering skills form an essential part of our production. This means we can accurately and cost effectively make hi-spec prototypes on our conventional machines produced by our fully trained staff. We have a policy of employing apprentices and training them to achieve the high standard of work our customers have come to expect. Although this policy can be time consuming it does pay off. We are assured to EN ISO 9001:2000. This is the latest revision of quality standard. A & F Engineering Ltd are committed to achieve and maintain standards of quality in which our customers shall have full confidence


A & F Engineering



Middletons Lane



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Training provider

The twelve month work based Apprenticeship will include the following training:

  • City & Guilds Level 2 Diploma in Business Administration
  • City & Guilds Level 1 Functional Skills Maths
  • City & Guilds Level 1 Functional Skills English
  • City & Guilds Level 1 Functional Skills ICT
  • Personal Learning & Thinking Skills Workbook
  • Employee Rights & Responsibilities Workbook

Apprenticeship framework

Business and Administration

Training provider


Applications for this apprenticeship are being processed by Poultec Training Ltd


Ben Gaskins

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Closing date: 01 Oct 2017