Customer Service Apprentice Chartered Institute Of Purchasing & Supply

To act as an advisor and administrator for all CIPS customers, in particular, relating to membership joining processes and advice in relation to study options, renewal, assessment enquiries and event bookings. Ensuring that all queries are dealt with to CIPS world class customer standards.

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Closing date: 02 Oct 2017

Apprenticeship summary

  • Weekly wage

    £196.00

  • Working week

    (Mon – Fri 9am to 5pm) 1 hour unpaid lunch

    Total hours per week: 35.00

  • Apprenticeship duration

    12 months

  • Possible start date

    09 Oct 2017

  • Date posted

    28 Jul 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number

    VAC001286184

  • Positions

    1 available

  • Providing high quality service delivery to both internal and external customers ensuring that service level including emails, post, call statistics and workflow management measures are met, escalating any concerns to avoid any impact on the quality of service to the customer.
  • Responsible for the continuous updating of personal knowledge of all CIPS products and services in order to provide excellent customer service and meeting CIPs agreed Customer Service Standards.
  • Providing support as required for Easton House Switchboard
  • Responsible for responding to general membership, MER, renewal, examination, skills training and event enquiries either by telephone, electronically or in writing as appropriate ensuring a clear and accurate response a high quality of advice/information to meet CIPS service levels and customer expectations.
  • Taking personal accountability to be respectful of the potential for Conflict of Interest occurring and that you are knowledgeable of the internal and external regulatory requirements and your personal responsibility including escalation of any concerns  to the Customer Service Manager.
  • Ensuring that the quality of CIPS’ customer service is maintained through the implementation and monitoring of your own working processes and practices ensure that they contribute to the delivering or service levels (include email, post, call and workflow management measures) and are reliable, accurate, secure and protected from accidental or deliberate breach by members of CIPS staff. 
  • Ensuring PCI compliance when receiving and processing payments. 
  • Developing close liaison with colleagues at the outsourced CIPS Helpdesk to maintain strong relationships and consistency of delivery to the external customer. 
  • Attend ad hoc external events to participate in face to face “surgeries” as required 
  • Supporting departmental continuous improvement via non-conformance/corrective action requests, through logging, reporting, root cause analysis and implementing future preventative measures and ensuring all electronic and manual processes and procedures are maintained to support Business Continuity.  
  • Maintaining and producing up to date reporting as required.

Requirements and prospects

Desired skills

  • Previous experience of working in a customer service environment
  • Ability to give a high level of attention to detail
  • Good level of verbal, written & reporting skills

Personal qualities

  • Commitment to 1st class customer service
  • Ability to prioritise and work under pressure to tight deadlines
  • Strongly motivated by working in a team environment

Qualifications required

  • Strong Educational background
  • Good numeracy and literacy skills
  • High level of IT literacy

Future prospects

Possibility of permanent customer service role.

Things to consider

Easton on the Hill is not accessible via public transport, so own transport or reliable regular transport will be required. There is a subsidised on-site canteen.

About the employer

The Chartered Institute of Procurement and Supply (CIPS) is the leading independent global body representing the Procurement and Supply profession. CIPS has a global community of over 114,000 in 150 countries, including senior business people, high ranking civil servants and leading academics. Procurement and Supply has a major impact on organisational profitability and efficiency, and CIPS offers a ‘one stop shop’ for Procurement and Supply excellence in People, Processes and Performance. CIPS has local operations in the UK/Europe, Australasia, Africa, Middle East/North Africa and Singapore.

Employer

Chartered Institute Of Purchasing & Supply

Address

Easton House

Stamford

PE9 3NZ

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Training provider

  • Level 2 Diploma in Customer Service
  • Employee Rights and Responsibilities (ERR)
  • Personal Learning and Thinking Skills (PLTS)
  • Transferable skills as required

Apprenticeship framework

Customer Service

Training provider

NEW COLLEGE STAMFORD

Applications for this apprenticeship are being processed by New College Stamford

Contact

Paul Ward 01780 484300 paul.ward@stamford.ac.uk


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Closing date: 02 Oct 2017