Student Support Administrator Chesterfield College

Would you like to become apart of Chesterfield College? An interesting and extremely varied Apprenticeship has arisen within our Student Services team to support colleagues in a business administration role.

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Closing date: 29 Sep 2017

Apprenticeship summary

  • Weekly wage

    £131.25

    Wages explained

    The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year.
    Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year.
    The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over.
    Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

  • Working week

    Hours of work - Monday to Thursday 8:30am - 5pm Friday 8:30am - 4:30pm

    Total hours per week: 37.50

  • Apprenticeship duration

    13 months

  • Possible start date

    09 Oct 2017

  • Date posted

    27 Jul 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number

    VAC001286059

  • Positions

    1 available

This is an exciting opportunity for someone who would like to work in a general business administration role with a focus on customer service within a College environment. 

The successful candidate will work in a multi-functional team and will provide valuable support through the college admissions process, as well as working with the front of house team delivering high quality customer service and customer care.  Full training is offered and no specific experience is required, however knowledge of commonly used computer systems such as Microsoft Word and Excel would be beneficial. 

This post offers the experiences required to meet the competencies of either a Business Administration or Customer Service Apprenticeship (at Level 2).
Initial Duties will include:

  • Answering calls through the college switchboard, dealing with enquiries from external and internal customers
  • Supporting the functions carried out on the busy main college reception
  • Communicating with students, parents, suppliers and other College partners via telephone and email as required
  • Directly supporting students through initial assessment during the admissions process
  • Organising documentation required for internal processes and recording interactions on College computer systems
  • Supporting the operation of the college post room function
  • Resolving student and customer issues and enquiries professionally and as required of the departmental standards

You will need a degree of flexibility provide staffing outside of normal college hours.

You will be supported on a daily basis by your work place mentor along with teaching and learning from a work based tutor.


Requirements and prospects

Desired skills

  • Computer literate with experience of Microsoft Office, including Excel and Outlook
  • Able to work effectively as part of a team
  • Excellent written and communication skills
  • Able to problem-solve and share ideas for solutions effectively

Personal qualities

  • Energy, enthusiasm and the ability to work under pressure and achieve goals
  • Committed and reliable
  • Flexible approach to work

Qualifications required

  • GCSE Maths and English C or above (or equivalent)

Future prospects

Full support from a work place mentor and teaching and learning from a work based tutor.

Things to consider

Dealing with learners of all ages and also handling at times sensitive and confidential information.

About the employer

Chesterfield College is a highly successful and vibrant College based in North Derbyshire with excellent pass rates and high student success levels. Our location is key to our success in attracting students from North and South Derbyshire, Buxton, Derby, South Yorkshire and Sheffield. Our free College buses make Chesterfield College a highly accessible and affordable choice for over 8,000 full, part time or HE students every year.

Employer

Chesterfield College

Address

Infirmary Road

Chesterfield

S41 7NG

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Training provider

  • Business Administration Level 2 NVQ includes technical certificate and functional skills. PLTS, ERR workbook
  • Candidate will have full rights and responsibilities as standard employee.

Apprenticeship framework

Business and Administration

Training provider

CHESTERFIELD COLLEGE

Applications for this apprenticeship are being processed by Chesterfield College

Contact

Rachel Squires rachel.squires@learningunlimiteduk.com


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Closing date: 29 Sep 2017