IT Infrastructure Technician Apprentice Link Ict Services Limited

Are you a tech savvy individual with a forward-thinking mindset and possess an underlining passion for IT? If so read on, as an IT Specialist based in Derby is looking to source an individual to join their team!

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Closing date: 18 Oct 2017

Apprenticeship summary

  • Weekly wage

    £131.25 - £225.00

  • Working week

    Monday- Friday 9am-5.30pm

    Total hours per week: 37.50

  • Apprenticeship duration

    15 months

  • Possible start date

    30 Oct 2017

  • Date posted

    28 Jul 2017

  • Apprenticeship level

    Advanced Level Apprenticeship

  • Reference number


  • Positions

    1 available

Our client is looking for an enthusiastic and versatile individual to join their team as an IT Support Apprentice.

Typical daily roles and responsibilities will include but are not necessarily limited to the following:

  • To answer the phone to customers and deal with queries that are IT or sales related
  • Provide technical support to clients with regards to hardware, software and other IT related issues
  • Use Remote Access to take control of client machines to check connectivity, re-install hardware drivers etc
  • Setting up networks between computers and peripherals
  • Maintaining server hardware and software
  • Maintaining workstations’ hardware and software
  • Maintaining printers, photo copiers and many other peripherals

Our client would preferably like a candidate who could drive, however if the candidate is learning or shows a desire to drive, this would also be acceptable.

Requirements and prospects

Desired skills

  • Some prior knowledge of IT hardware, software and networks is desired
  • Strong communication skills both written & verbal is essential
  • A full/clean drivers licence is essential due to onsite visits within the role
  • BTEC Level 3 Double Award in IT

Personal qualities

  • Flexible & adaptable – you will work with a whole range of clients with different requirements
  • Thick skinned – A client may become irate that there systems are down – it is crucial that you don’t get flustered
  • Hardworking and reliable
  • Effective problem solver

Qualifications required

  • A minimum of 5 GCSE’s C and above including Maths and English (or equivalents)

Future prospects

The possibility to move onto a level 4 programme or secure a full time role will be available for the appropriate candidate.

Things to consider

Apprenticeship National Minimum Wage (ANMW): The National Minimum Wage for Apprentices is £3.50 per hour. This is the legal minimum pay per hour applying to 16-18-year-old apprentices and those aged 19 and over in the first year of their apprenticeship. For apprentices 19 or over who have completed their first year and are continuing their apprenticeship, the National Minimum wage appropriate to their age applies. It is highly important that you do not contact the Employers directly – any attempt of this may invalidate candidate’s application. Should you have any queries regarding your Application or the job itself, please contact your 3aaa Training Academy.

About the employer

Link ICT have been providing IT products and services around the midlands for many year specialising in solutions for both business and education.

They have an ever growing team of IT professionals, including a number of Microsoft Certified individuals who are always happy to help.

Due to our knowledge and expertise we can source and supply IT equipment and consumables at very competitive prices. Your satisfaction is our goal and we will do our best to make sure your business or school is 100% satisfied with our services.


Link Ict Services Limited


Peters House

Mansfield Road



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Training provider

  • Throughout the duration of your Apprenticeship (typically 15 months), you will be required to attend the 3aaa Technology Academy for 30 days of training, across five months, featuring structured training
  • The remainder of your training will be completed in the workplace with your employer
  • You will work towards a Level 3 Apprenticeship standard – Infrastructure Technician

The qualifications consist of:

  • Level 2 Functional Skills English and Maths (if applicable)
  • Knowledge Module 1 - Networking and Architecture   
  • Knowledge Module 2 - Mobile and Operating Systems   
  • Knowledge Module 3 - Cloud Services  
  • Knowledge Module 4 - Coding and Logic   
  • Knowledge Module 5 - Business Processes
  • One vendor certification selected based on your job role and individual capabilities (Typically a Microsoft Technical Associate (MTA) certification)

Knowledge Modules are specified by the British Computer Society (BCS)

Apprenticeship standard

Digital Industries > Infrastructure Technician

Training provider


Applications for this apprenticeship are being processed by ASPIRE ACHIEVE ADVANCE LIMITED


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Closing date: 18 Oct 2017