IT Apprentice INTQ261 Sweethaven Computers

Intequal, in partnership with the Microsoft Apprenticeship Programme, are offering this exciting opportunity to embark on a career as an IT Apprentice.

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Closing date: 04 Oct 2017

Apprenticeship summary

  • Weekly wage

    £200.00

  • Working week

    Business hours are Monday to Saturday, 8.30am-6pm. Rotation of a day off a week, some Saturdays involved. Working hours 9.15am-6pm or 8.30am-5.15pm.

    Total hours per week: 35.00

  • Apprenticeship duration

    14 months

  • Possible start date

    18 Oct 2017

  • Date posted

    26 Jul 2017

  • Apprenticeship level

    Advanced Level Apprenticeship

  • Reference number

    VAC001284247

  • Positions

    1 available

Throughout the duration of the apprenticeship, you will receive Microsoft training and accreditation through online learning and practical experience. These qualifications are highly respected and sought after and the skills, knowledge and experience you will gain whilst on the programme are invaluable, giving you the best possible chance at starting your professional career in the industry.

The company require a proactive IT Technician with an aptitude for communication and interest in Microsoft infrastructure technologies such as Windows.  

Quickly assimilating new technologies, being able to apply what is learnt and showing a genuine enthusiasm for the technology are critical to this position’s success. 

This role will initially be involved in assisting the Technical Support staff with maintaining all aspects of install, repair and support at client requests. You will become competent in all aspects of IT from use of internal systems, specification of systems and sales and subsequently the ability to install, repair and support.

As a Microsoft IT Apprentice you will be required to:

  • Learn how to support internal systems, including Active Directory and Exchange.
  • Become a valued part of the IT Support team.
  • Learn how to provide technical support to marketing channels and activities.
  • Assist in customer projects and support activities as skills allow.
  • Gain on the job experience and be able to utilize the skills you have gained over the duration of your apprenticeship.
  • Help the existing staff, and the other sub-contractors we partner with, to deliver the IT Support services to our clients.
  • Learn how to handle telephone support calls as well as incoming Helpdesk emails.
  • Manage the Helpdesk system, ensuring all calls are handled within appropriate timescales.
  • Work on resolving the first line support where capable, and work with more experienced staff to help resolve more complex issues.
  • Help clients using (predominantly) Microsoft operating systems and applications, so a good understanding of these would be very useful.
  • Update company systems.  

You will be working in a company that has a large retail presence and is a growing B2B and education customer support and supply trader.  


Requirements and prospects

Desired skills

  • You will be literate and intelligent.
  • You will have excellent communication skills and a brilliant telephone manner.
  • You will have a good telephone manner and a positive outlook.
  • You will be willing to work hard and eager to learn.
  • You will be able to demonstrate some IT education or practical interest. 

Personal qualities

To be considered for this role, you must have at least a C grade in both GCSE Maths & English, and in four other subjects at least. You should have a GCSE/BTEC/A Level in ICT or at least hands-on experience with the workings of computers and IT.

Qualifications required

The company require a bright, enthusiastic and hard-working individual with a genuine desire to learn and to build a career within the IT industry. You will have a friendly personality, be able to work as part of a team and provide excellent customer service. The company are looking for someone with a positive, highly self-motivating, can-do attitude from someone who isn’t afraid to ask questions.

An interest in IT is mandatory! 

Future prospects

All existing staff have a good technical knowledge as well as good product knowledge, so once this has been gained then there will be the opportunity to specialise in technical sales or technical service/support.

About the employer

Growing company that has a large retail presence and a growing B2B and education customer support and supply trade. Substantial recent investment in a new larger premises is an indication of the intended company direction.

Employer

Sweethaven Computers

Address

Sweethaven House

Trehaven Parade

Reigate

RH2 7LL

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Training provider

You will be enrolled onto the award-winning Microsoft Partner Apprenticeship Programme. You will work towards gaining the Microsoft certifications MTA Cloud Fundamentals, MTA Network Fundamentals, ITIL Foundation and CompTIA A+.

This apprenticeship is delivered remotely via a live virtual classroom using the very latest Microsoft technologies.                                                                                                              

These qualifications are globally recognized industry certifications and form the significant building block of IT knowledge for anybody looking to start a career in IT.  

Apprenticeship framework

IT, Software, Web & Telecoms Professionals

Training provider

Intequal Limited

Applications for this apprenticeship are being processed by Intequal Limited

Contact

Jodie 02392 449 695 jodie.dickens@intequal.co.uk


Before you apply

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Closing date: 04 Oct 2017