Commercial Loan Servicing Apprentice PEPPER (UK) LIMITED

The purpose of the Administrator Commercial Loan Servicing Apprentice is to support the day to day operational activities within the CLS team

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Closing date: 24 Sep 2017

Apprenticeship summary

  • Weekly wage


  • Working week

    Monday -Friday 9am - 17:30pm

    Total hours per week: 37.50

  • Apprenticeship duration

    12 months

  • Possible start date

    16 Oct 2017

  • Date posted

    29 Aug 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number


  • Positions

    3 available

Coordinating and maintaining progress on borrowers accounts, promptly following up outstanding tasks, working on own initiative, liaising with clients and third party professionals, monitoring and processing of transactions and all activities linked to providing market leading service to both our external and internal clients.
Supporting the Specialists and Managers and the wider Commercial Property team, within both Special and primary Servicing activities  ensuring we deliver exemplary servicing for our clients through the following of policies, procedures and legislative requirements while minimizing risk.

Company Commitment
It is expected that the Administrator Commercial Real Estate (Apprentice) will reflect the values of the organisation in all dealings with both internal and external stakeholders whilst striving towards best practice in the areas of products, services and staff development and safety.
In keeping with Pepper’s reputation, it is expected that behaviours conducive to positive relationships, treating the customer fairly, team work, meeting or exceeding professional and regulatory standards are displayed at all times. Willingness to respond flexibly to various demands and adapt to an ever changing environment in a positive fashion is paramount.

Treating Customers Fairly

Treating Customers Fairly (TCF) is a principle introduced by the Financial Services Authority (FSA) putting the needs of customers at the heart of all financial services providers to ensure that customers can be confident that they are dealing with an organisation that is looking after their interests. Every member of staff is expected to do things ‘the right way’, ensuring that our customers interests are considered in everything we do. The following TCF principles are fundamental to every role: • Giving the customer what they have been led to expect • Not taking advantage of the customer • Exhibit clarity in all customer dealings. • Show flexibility, empathy and consideration in dealing with customers. • Resolve mistakes or issues in the most effective manner • Being prepared to challenge process if you think it does not reflect our TCF values Competencies: • Analyses problems, thinks creatively, and makes effective decisions in the appropriate timescale • Demonstrates a good understanding of regulatory requirements and the impact these have on the business • Evidences the ability to effectively relate to the customer and communicate pertinent information in a cohesive and relevant manner • Able to apply consideration to potential outcomes and to make decisions with supervision • Fully appreciates and consistently adheres to company compliance procedures and standards for their role

Requirements and prospects

Desired skills

Word & Excel Experience
Good writing skills
Strong communication skills
Basic IT skills

Personal qualities

Customer focused
Professional manner

Qualifications required

A – C in GCSE Maths and English or equivalent

Future prospects

Progression onto level 3 and career progression for the right candidate

About the employer

Pepper UK is a market leading specialist loan servicing company providing tailored services to investor and banking clients in the UK. With over 150 staff based in London and North Yorkshire, including Engage Credit a trading name of Pepper UK, we manage residential mortgages, Buy to Let, commercial real estate (CRE) and consumer loan assets. We also provide white label servicing and service loans through Engage, where we hold Legal Title for clients. International rating agency Fitch Ratings ranks us as one of the highest rated independent residential mortgage Special Servicers in the UK and the only Fitch rated Master Servicer in Europe. Current ratings from Fitch are: UK Primary (prime and sub-prime) Servicer Rating RPS2+, UK Residential Special Servicer Rating RSS2+, and UK Residential Master Servicer Rating RMS2.





George Street



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Training provider

Diploma in Business Administration level 2

Functional skills

Apprenticeship framework

Business and Administration

Training provider


Applications for this apprenticeship are being processed by Redwood skills


Deborah Adams 02038179540

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Closing date: 24 Sep 2017