Commercial Loan Servicing Apprentice PEPPER (UK) LIMITED
The purpose of the Administrator Commercial Loan Servicing Apprentice is to support the day to day operational activities within the CLS team
Closing date: 24 Sep 2017
Total hours per week: 37.50
Possible start date
16 Oct 2017
29 Aug 2017
Intermediate Level Apprenticeship
Coordinating and maintaining progress on borrowers accounts, promptly following up outstanding tasks, working on own initiative, liaising with clients and third party professionals, monitoring and processing of transactions and all activities linked to providing market leading service to both our external and internal clients.
Supporting the Specialists and Managers and the wider Commercial Property team, within both Special and primary Servicing activities ensuring we deliver exemplary servicing for our clients through the following of policies, procedures and legislative requirements while minimizing risk.
It is expected that the Administrator Commercial Real Estate (Apprentice) will reflect the values of the organisation in all dealings with both internal and external stakeholders whilst striving towards best practice in the areas of products, services and staff development and safety.
In keeping with Pepper’s reputation, it is expected that behaviours conducive to positive relationships, treating the customer fairly, team work, meeting or exceeding professional and regulatory standards are displayed at all times. Willingness to respond flexibly to various demands and adapt to an ever changing environment in a positive fashion is paramount.
Treating Customers Fairly
Treating Customers Fairly (TCF) is a principle introduced by the Financial Services Authority (FSA) putting the needs of customers at the heart of all financial services providers to ensure that customers can be confident that they are dealing with an organisation that is looking after their interests. Every member of staff is expected to do things ‘the right way’, ensuring that our customers interests are considered in everything we do. The following TCF principles are fundamental to every role: • Giving the customer what they have been led to expect • Not taking advantage of the customer • Exhibit clarity in all customer dealings. • Show flexibility, empathy and consideration in dealing with customers. • Resolve mistakes or issues in the most effective manner • Being prepared to challenge process if you think it does not reflect our TCF values Competencies: • Analyses problems, thinks creatively, and makes effective decisions in the appropriate timescale • Demonstrates a good understanding of regulatory requirements and the impact these have on the business • Evidences the ability to effectively relate to the customer and communicate pertinent information in a cohesive and relevant manner • Able to apply consideration to potential outcomes and to make decisions with supervision • Fully appreciates and consistently adheres to company compliance procedures and standards for their role
Requirements and prospects
Word & Excel Experience
Good writing skills
Strong communication skills
Basic IT skills
A – C in GCSE Maths and English or equivalent
About the employer
Diploma in Business Administration level 2
Business and Administration
REDWOOD EDUCATION AND SKILLS LIMITED
Applications for this apprenticeship are being processed by Redwood skills
Deborah Adams 02038179540 Deborah.Adams@dynamictraining.org.uk
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Closing date: 24 Sep 2017