1st Line Support IT Apprentice Alphascan Computers

We have a client who is looking for dynamic and motivated individuals to join their expanding team! You will be providing 1st line IT Support.

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Closing date: 10 Oct 2017

Apprenticeship summary

  • Weekly wage

    £151.88 - £264.38

    Wages explained

    The current National Minimum Wage rates are £4.05 an hour for 16 - 17 year olds, £5.60 an hour for 18 - 20 year olds and £7.05 for anyone aged 21 and over.
    Apprentices are paid for their normal working hours and training that’s part of their apprenticeship(usually one day per week).

  • Working week

    Monday - Friday 9am - 5pm

    Total hours per week: 37.50

  • Apprenticeship duration

    13 months

  • Possible start date

    12 Oct 2017

  • Date posted

    21 Jul 2017

  • Apprenticeship level

    Advanced Level Apprenticeship

  • Reference number


  • Positions

    1 available

  • Managing email campaigns
  • Developing service and product knowledge
  • Making periodic client courtesy calls
  • Managing regular outbound communication to clients
  • Providing 1st line technical resolution of client IT issues
  • Escalating issues to 2nd/3rd line technical resource
  • Developing closing sale techniques

Requirements and prospects

Desired skills

  • Good IT skills
  • Strong organisational skills
  • Good written and communication skills
  • Ability to work as part of a team or individually
  • Problem solving

Personal qualities

  • Well presented
  • Good time management
  • Keen attention to detail
  • Confident
  • Can do attitude

Qualifications required

  • Ideally you are required to have A-C GCSEs in Maths, English and ICT or equivalent

Future prospects

Full time role for the right candidate

Things to consider

Upon completion, 9 out of 10 qualified Remit IT Academy apprentices are offered a full time role within the company and have the essential foundation to develop a highly successful career within the IT industry. Ambitious IT apprentices who complete their apprenticeship could expect to earn a starting wage of £18,000, this could rise to £50,000 once the apprentice gains further experience throughout their career.

About the employer

There's no escaping it. Technology is a necessity in today's business and critical to your business success. But how do you find the right IT solution and make it work for you?

The good news is that you don't have to be an IT expert to be in business. You don't even need an in-house IT department..... All you need is Alpha Scan.

Alpha Scan takes the worry out of IT management. Our certified expertise and comprehensive IT outsourcing, technology consulting and managed IT services immediately broaden your IT capabilities, giving you the power and flexibility to handle any aspect of your technology needs. It all comes down to one simple fact. Technology that fits your business drives your business to be more profitable, productive, and competitive.

Are you ready to make technology work for you?

Take a closer look at how Alpha Scan can help.


Alphascan Computers


Unit 5

Brickfield Lane


SO53 4DR

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Training provider

  • Advanced Apprenticeship in IT, Software, Web and Telecoms
  • L3 Diploma in ICT Professional Competence
  • L3 Extended Diploma in ICT Systems and Principles
  • Level 2 Functional Skills English, Maths & ICT (if applicable)

Apprenticeship framework

IT, Software, Web & Telecoms Professionals

Training provider


Applications for this apprenticeship are being processed by Remit IT Academy


Charlotte Welch 07814918433 charlotte.welch@remit.co.uk

Before you apply

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Closing date: 10 Oct 2017