Admin / Clerical Apprentice 5 Boroughs Partnership

We are delighted to confirm we are recruiting Apprentices across our Clerical Services at North West Boroughs Healthcare NHS Foundation Trust.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 21 Sep 2017

Apprenticeship summary

  • Weekly wage


    Wages explained

    The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year.
    Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year.
    The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over.
    Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

  • Working week

    37.5 hours per week, shifts TBC.

    Total hours per week: 37.00

  • Apprenticeship duration

    12 months

  • Possible start date

    01 Oct 2017

  • Date posted

    21 Jul 2017

  • Apprenticeship level

    Advanced Level Apprenticeship

  • Reference number


  • Positions

    1 available

We are delighted to confirm we are recruiting Apprentices across our Clerical Services at North West Boroughs Healthcare NHS Foundation Trust.

It’s an exciting time to join us, as we’ve recently expanded our 0-19 services, eating disorder services and criminal justice team.

There’s a great support and development package available which includes monthly mentoring from our experienced teams, a peer network group, support from our Vocational Skills Coordinator, a dedicated college mentor and of course the ability to learn on the job and get paid! You'll also complete the Care Certificate, which will provide knowledge and skills in caring for our patients and service users.

What are we looking for?

• Care, Compassion and a real desire to help people.
• A commitment to learning and developing yourself.
• An interest and knowledge in healthcare.
• The ability to use your own initiative.
• Good numeracy, literacy and customer service skills. 
• Flexible in terms of delivering clerical services within a variety of environments.
• Most importantly we are looking for considerate, supportive individuals who listen and care.


Job Title: Clerical Assistant

Band: Band 2

Accountable to: Head of Service

Reports to: Office Manager


To provide an efficient and effective clerical service to the multi-disciplinary team.

The post holder will demonstrate an attitude which respects and values service users’ and their carers.

The post holder will embrace the core values of the organisation and adopt the principles of Recovery. These principles will recognise the need to:

  • Promote safe practices
  • Value the aims of service users
  • Work in partnership and offer meaningful choice
  • Be optimistic about the possibilities of meaningful change
  • Value social inclusion



  • Act as first point of contact for all telephone and reception enquiries, ensuring that messages are forwarded to the appropriate persons and visitors are welcomed to the department.
  • Provide an effective clerical service to support the team, including photocopying, typing, data input, and maintenance of an effective filing and retrieval system.
  • Effective liaison with multi-disciplinary staff/patients/carers/outside agencies ensuring accurate information is communicated as and when required
  • Responsibility, in conjunction with other administrative staff, for arranging clinics, booking appointments and associated data entry including the retrieval and maintenance of patient records.
  • Ensure appropriate records are maintained as directed by Line Manager.
  • Contribute to the ordering of stationery supplies and associated procedures
  • Contribute to the processing of all incoming and outgoing mail.
  • Participate in the provision of cover and support to colleagues as required.
  • Participate in the local induction process for new staff.
  • Participate in serious untoward incident investigations/reviews as required.
  • Support individual's equality, diversity and rights.
  • Participate in patient and public involvement activities.
  • Contribute towards service improvement initiatives to enhance quality of patient care.
  • Provide information and support to service users/carers as appropriate.
  • Contribute to the continued improvement and quality of the Administrative Support Service.
  • Recognise and respond appropriately to urgent and emergency situations.
  • Contribute to the effective and efficient use of resources.
  • Understand and adhere to Trust policies, procedures and guidelines.
  • Report any concern regarding patient care to line manager.
  • To undertake any other delegated duties as appropriate and commensurate with the post.


  • Provide evidence to support development around the Trust Appraisal   system which may include the KSF or other competency profiles.
  • Participate in regular supervision, engage in reflective practice and be committed to continued development.
  • Develop own skills and knowledge and contribute to the development of others.


  • Participate in appropriate audit, quality assurance programmes and research as directed.


  •  Confidentiality:  Confidentiality/data protection regarding all personal information and Trust activity must be maintained at all times (both in and out of working hours) in accordance with professional codes of conduct and relevant legislation such as the Data Protection Act.  The post holder should ensure that they are familiar with and adhere to all Trust Information Governance policies and procedures.  Any breach of confidentiality will be taken seriously and appropriate disciplinary action may be taken.
  • Code of Conduct:  Maintain a consistently high standard of conduct and to provide the highest standard of service in accordance with the Trust Code of Conduct for all employees.
  • Equal Opportunities: Promote the concepts of equality of opportunity and managing diversity Trust wide.
  • Health and Safety: Employees must be aware of the responsibilities placed upon them under the Health and Safety at Work Act 1974, paying due regard to health and safety in the workplace and management of risk to maintain a safe working environment for service users, visitors and employees.
  • Infection Prevention and Control:  Employees must be aware of their responsibilities to protect service users, visitors and employees against the risks of acquiring health care associated infections, in accordance with Trust policy.
  • Professional standards and performance review: Maintain consistent high professional standards and act in accordance with the relevant Professional Code of Conduct (if applicable). Employees are expected to participate in the performance review process.
  • Service/Departmental standards: Support the development of performance standards within the Service/Department to ensure the service is responsive to and meeting the needs of its customers.
  • Finance: All Trust staff will comply with financial processes and procedures
  • Safeguarding: The Trust has a responsibility to ensure that all children/young people and adults are adequately safeguarded and protected. As a consequence, all Trust employees are required to adhere to national and local safeguarding policies / procedures and to act upon any concerns in accordance with them.

5.       SUMMARY

This job description is an outline of the key tasks and responsibilities of the post and the post holder may be required to undertake additional duties appropriate to the pay band. The post may change over time to reflect the developing needs of the Trust and its services, as well as the personal development needs of the post holder.

Requirements and prospects

Desired skills

  • Good verbal and written communication skills.
  • Ability to work as member of a team
  • Ability to operate and maintain filing systems both manual and electronic
  • Ability to develop effective interpersonal relationships with colleagues in the health care setting
  • Ability to communicate effectively in a variety of settings
  • Able to deal with sensitive issues with tact and diplomacy
  • Able to present factual information and refer questions to others where appropriate
  • Knowledge of office procedures
  • Familiar with Microsoft Office

Personal qualities

  • Ability to demonstrate a positive attitude to service users, carers and other staff
  • Good time management
  • Commitment to service development
  • Commitment to effective team work
  • Flexible approach to working
  • Willingness to undertake training appropriate to the post
  • Demonstrate a commitment to respecting and displaying the Trust Values at all times

Qualifications required

  • Typing/WP RSA/OCR II or equivalent or demonstrable experience
  • Good general level of education

Future prospects

This apprenticeship could lead to an exciting and varied career.

Things to consider

Wages explains £3.50 per hour year 1 - range £4.05 - £7.50 year 2 We are committed to the delivery of outstanding care for our patients and service users. The successful candidate will share this commitment and demonstrate both our Trust values and our culture of compassionate care.

About the employer

North West Boroughs is an NHS foundation trust which provides treatment, support and guidance for a wide range of health issues, including community, mental health and learning disability services across the North West As an employee of North West Borough’s Healthcare NHS Trust, you will receive the following benefits: • Free 24 hour access to our Health and Well-being Centre and Gym at the Hollins Park site, including tai chi and pilates classes • 27 days annual leave plus bank holidays (29 days after 5 years’ and 33 days after 10 years’ service) • Access to the NHS pension scheme • The opportunity to access a range of NHS discounts, such as the NHS Electronics Scheme, Salary Sacrifice Car and Bikes for Staff Schemes • Regular supervision and access to a range of training courses at our Education Centre • Access to our Library at Hollins Park House, providing resources to support you in your development and/or research


5 Boroughs Partnership


Hollins Park

Hollins Lane



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Training provider

  • Advanced Level 3 NVQ Diploma in Business Administration
  • Employee rights and responsibilities
  • Personal learning and thinking skills
  • Functional skills – maths, English and information technology (exempt if hold Functional Skills Level 2 or GCSE Grade A-C already)
  • On the job training in specific communication skills

Apprenticeship framework

Business and Administration

Training provider


Applications for this apprenticeship are being processed by West Cheshire College


Aimee Pitt 01244 656 455

Employer's Application Instructions

Please go to the bottom of the web page and click on APPLY ONLINE NOW and complete the NHS application form.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 21 Sep 2017