Apprentice Receptionist/Assistant Mandeville Surgery

There is a vacancy for an Apprentice at the Mandeville GP Practice in Aylesbury to work with IT department. This vacancy is to join other health care professionals who deliver vital services to patients who are on the journey of improving or maintaining their health.

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Closing date: 18 Oct 2017

Apprenticeship summary

  • Weekly wage

    £131.25

    Wages explained

    The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year.
    Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year.
    The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over.
    Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

  • Working week

    Monday – Friday- 37.5h Shift TBC

    Total hours per week: 37.50

  • Apprenticeship duration

    53 weeks

  • Possible start date

    19 Oct 2017

  • Date posted

    19 Jul 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number

    VAC001280281

  • Positions

    1 available

There is a vacancy for an Apprentice at the Mandeville GP Practice in Aylesbury to provide customer service support at IT department. This vacancy is to join other health care professionals who deliver vital services to patients who are on the journey of improving or maintaining their health. You will need to demonstrate a positive and professional impression of yourself and the GP Practice by delivering customer service to patients and customer alike. If you want to start a rewarding career then this job is for you!

 

 Duties include;

  • Ensuring confidentiality and data protection are observed at all times.
  • Answering the telephone
  • Dealing with patient queries, providing a high standard of customer service
  • Arranging hospital transport
  • Advising patients of chargeable services and processing payments
  • General housekeeping of reception and waiting areas

At level 2 City & Guilds Diploma In Customer Service Practitioner

Level 1 / 2 Functional Skills in Math, English

Employee Rights and Responsibilities

Personal Learning and Thinking Skills

End Point Assessment                                                 


Requirements and prospects

Desired skills

Task driven

Confident

Attention to detail

Hard working

Articulate and willing to work in a team

Personal motivation

Personal qualities

Good interpersonal skills – Positive engagement, building relationships, questioning and listening skills

Good written and verbal communication skills

Demonstration of patience, empathy and problem solving skills, when dealing with conflict

Qualifications required

GCSE grade C or above in Maths and English desired but not essential

Future prospects

Having gained a years worth of work experience and a qualification as a Customer Service Practitioner, you would be able to work as a Receptionist in the Primary Care sector or in another similar setting with IT department.

Things to consider

Can you get there within a reasonable time and cost? Have you got the skills and qualities to deal with patients and communicate effectively? Please note these dates should be used as a guideline only, should the right applicant be found the vacancy may close early.

About the employer

This is a busy GP Practice serving the local community of 15,800 patients. Providing healthcare and preventative treatments. Ensuring each patients individual needs and experience are our first consideration and at the heart of everything that we do.

Employer

Mandeville Surgery

Address

Hannon Road

Aylesbury

HP21 8TR

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Training provider

You will have on the job training within the organisation, and have an assigned Assessor who will provide you with additional training sessions and assessments to gain the Customer Service Practioner Qualification. You will have an eportfolio to work through and gather evidence during your role as an Apprentice at the Mandeville Practice.

The qualification will include:-

Knowing your customer

Understanding the organisation

Meeting the regulations and legislation

System and resources

Your role and responsibility

Customer Experience

Product and Service Knowledge

You will also be required to pass:-

Functional Skills Maths Level 1/2

Functional Skills English Level 1/2

If you have not already achieved a GSCE Grade C or equivalent in the above Functional Skills qualifications.

This qualification is assessed at the end point and is broken down into apprentice showcase, professional discussion and observation.

Apprenticeship standard

Customer service > Customer Service Practitioner

Training provider

LIGA (UK) LTD

Applications for this apprenticeship are being processed by LIGA (UK) LTD

Contact

Helena Jacinto 0845 177 1880


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Closing date: 18 Oct 2017