Apprentice Receptionist Dr N Burger Dr A Rahim & DR R Twomey

There is a vacancy for an Apprentice Receptionist at St John’s Medical Centre in Worcester. This vacancy is to join other health care professionals who deliver vital services to patients who are on the journey of improving or maintaining their health.

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Closing date: 18 Oct 2017

Apprenticeship summary

  • Weekly wage

    £131.25

    Wages explained

    The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year.
    Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year.
    The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over.
    Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

  • Working week

    37.5 hours- M-F

    Total hours per week: 37.50

  • Apprenticeship duration

    53 weeks

  • Possible start date

    19 Oct 2017

  • Date posted

    19 Jul 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number

    VAC001280150

  • Positions

    3 available

There is a vacancy for an Apprentice Receptionist at St John’s Medical Centre in Worcester. This vacancy is to join other health care professionals who deliver vital services to patients who are on the journey of improving or maintaining their health. You will need to demonstrate a positive and professional impression of yourself and the GP Practice by delivering customer service to patients and customer alike. If you want to start a rewarding career then this job is for you!

 Duties include;

  • Ensuring confidentiality and data protection are observed at all times.
  • Answering the telephone
  • Dealing with patient queries, providing a high standard of customer service
  • Arranging hospital transport
  • Advising patients of chargeable services and processing payments
  • General housekeeping of reception and waiting areas

At level 2 City & Guilds Diploma In Customer Service Practitioner

Level 1 / 2 Functional Skills in Math, English

Employee Rights and Responsibilities

Personal Learning and Thinking Skills

End Point Assessment                                                 


Requirements and prospects

Desired skills

  • Good communication skills, both written and verbal
  • Task driven
  • Confident
  • Attention to detail
  • Hard working
  • Articulate and willing to work in a team
  • Personal motivation

Personal qualities

  • Good interpersonal skills – Positive engagement, building relationships, questioning and listening skills
  • Good written and verbal communication skills
  • Demonstration of patience, empathy and problem solving skills, when dealing with conflict

Qualifications required

GCSE grade C or above in Maths and English desired but not essential

Future prospects

Having gained a years worth of work experience and a qualification as a Customer Service Practitioner, you would be able to work as a Receptionist in the Primary Care sector or in another similar setting.

Things to consider

Can you get there within a reasonable time and cost? Have you got the skills and qualities to deal with patients and communicate effectively? Please note these dates should be used as a guideline only, should the right applicant be found the vacancy may close early. The Apprenticeship National Minimum Wage (ANMW): From April 2017 the ANMW was set at £3.50 per hour. This applies to 16-18 year old apprentices and those aged 19 and over in the first year of their Apprenticeship. For all other apprentices the National Minimum wage appropriate to their age applies. The Minimum Wage for Apprentices applies to time spent on the job plus time spent training.

About the employer

Medical Centre in Worcester.

Employer

Dr N Burger Dr A Rahim & DR R Twomey

Address

299

Bromyard Road

Worcester

WR2 5FB

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Training provider

You will have on the job training within the organisation, and have an assigned Assessor who will provide you with additional training sessions and assessments to gain the Customer Service Practitioner Qualification. You will have an eportfolio to work through and gather evidence during your role as a receptionist at this Surgery Practice.

The qualification will include:-

  • Knowing your customer
  • Understanding the organisation
  • Meeting the regulations and legislation
  • System and resources
  • Your role and responsibility
  • Customer Experience
  • Product and Service Knowledge
  • You will also be required to pass:-
  • Functional Skills Maths Level 1/2
  • Functional Skills English Level 1/2
  • If you have not already achieved a GSCE Grade C or equivalent in the above Functional Skills qualifications.
  • This qualification is assessed at the end point and is broken down into apprentice showcase, professional discussion and observation.

Apprenticeship standard

Customer service > Customer Service Practitioner

Training provider

LIGA (UK) LTD

Applications for this apprenticeship are being processed by LIGA (UK) LTD

Contact

Helena Jacinto 0845 177 1880


Before you apply

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Closing date: 18 Oct 2017