Software Support Representative & Tester Apprentice XYTECH SYSTEMS UK LIMITED

Our Client is an established and growing software company based near Oxford Street. They have an opening for a Software Support Representative and Tester Apprentice. This position will include telephone support of their customer base as well as daily interaction with the development and solution consultant teams.

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Closing date: 04 Oct 2017

Apprenticeship summary

  • Annual wage

    £16,000.00

  • Working week

    Monday - Friday, 9am - 5:30pm

    Total hours per week: 37.30

  • Apprenticeship duration

    12 months

  • Possible start date

    09 Oct 2017

  • Date posted

    18 Jul 2017

  • Apprenticeship level

    Higher Level Apprenticeship

  • Reference number

    VAC001279310

  • Positions

    1 available

Our Client is an established and growing software company based near Oxford Street.

They have an opening for a Software Support Representative and Tester Apprentice. This position will include telephone support of their customer base as well as daily interaction with the development and solution consultant teams.

KEY DUTIES –   

  • Assist clients in any support-related issue they may have and manage the issue through resolution.
  • Make any concern of the client your concern and insist that it be resolved to their satisfaction. Escalate issues which may negatively impact client satisfaction.
  • Take incoming support calls, emails, and faxes from clients related to our Enterprise and MediaPulse applications.
  • Log all calls and activities into our proprietary call management system.
  • Troubleshoot issues and be able to attempt to replicate the issue
  • Review/update all open Support queues on daily basis. Keep clients informed on the status and progress of their open items.
  • Maintain a working knowledge of computer hardware, operating systems, and software including; Windows XP, Vista, Windows 7, Printer drivers, ODBC, SQL Server, etc
  • Work with Quality Assurance to find bugs, and test new features

Requirements and prospects

Desired skills

  • Ability to work independently and maintain a high degree of self-motivation
  • Team work skills
  • Organisational skills
  • Good written and oral communication skills
  • High proficiency in English; both spoken and written
  • Experience in delivering excellent customer service
  • Possess strong problem solving skills
  • Able to demonstrate strong IT skills

Personal qualities

  • Adaptability and flexibility
  • Professionalism
  • Positive attitude and energy
  • Mature, calm person
  • Ideal work experience within a software support desk environment

Qualifications required

5 GCSEs (ideally A* - C) including Maths and English.

Future prospects

You will also receive full training and support from the Just IT Apprenticeship team to increase your skills. Your training will include gaining internationally recognised Level 4 IT qualifications such as; • CCNA • Windows 10 • Windows Server 2012 Tech and digital professionals in London earn an average salary of £52,500 per year, so this Apprenticeship could be the start of a very promising and profitable career.

About the employer

Our Client, is an established and growing software company based near Oxford Street, that provides a scalable, flexible platform enabling our clients to more effectively manage and execute their end-to-end business workflows.

Employer

XYTECH SYSTEMS UK LIMITED

Address

28

Margaret Street

London

W1W 8RZ

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Training provider

You will also receive full training and support from the Just IT Apprenticeship team to increase your skills.

Your training will include gaining internationally recognised Level 4 IT qualifications such as;

  • CCNA
  • Windows 10
  • Windows Server 2012

Apprenticeship framework

IT, Software, Web & Telecoms Professionals

Training provider

JUST I.T. TRAINING LIMITED

Applications for this apprenticeship are being processed by Just I T Training Limited


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Closing date: 04 Oct 2017