Apprentice Receptionist Foster Dr N J

This fast paced doctors surgery is looking for an enthusiastic hard working individual to grow a career. Your role will be varied dealing with patients and staff, as well as learning new and exclusive skills.

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Closing date: 30 Sep 2017

Apprenticeship summary

  • Weekly wage

    £135.00

  • Working week

    Monday - Friday, Shifts TBC

    Total hours per week: 30.00

  • Apprenticeship duration

    13 months

  • Possible start date

    01 Oct 2017

  • Date posted

    18 Jul 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number

    VAC001278217

  • Positions

    1 available

The purpose of the role is to:

  • Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
  • Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way
  • Undertake a variety of administrative duties to assist in the smooth running of the practice including the provision of secretarial and clerical support to clinical staff and other members of the practice team
  • Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies

Duties and responsibilities:

The duties and responsibilities to be undertaken by members of the practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Deputy Practice Manager or the Practice Manager, dependent on current and evolving practice workload and staffing levels:

  • Opening up/locking-up of practice premises and maintaining security in accordance with practice protocols
  • Maintaining and monitoring the practice appointments system
  • Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional
  • Processing and distributing incoming (and outgoing) mail
  • Taking messages and passing on information
  • Filing and retrieving paperwork
  • Processing repeat prescriptions in accordance with practice guidelines
  • Computer data entry/data allocation and collation,processing and recording information in accordance with practice procedures
  • Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
  • Clearing and re-stock consulting rooms as required
  • Providing clerical assistance to practice and Trust staff as required from time to time, including word/data processing, filing, photocopying and scanning
  • Ordering, re-ordering and monitoring of stationery and other supplies
  • Dealing with clinical waste
  • Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter

Confidentiality:

  • In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
  • In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
  • Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others’ health, safety and security as defined in the practice Health & Safety Policy, to include:

  • Using personal security systems within the workplace according to practice guidelines
  • Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
  • Making effective use of training to update knowledge and skills
  • Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
  • Reporting potential risks identified

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

  • Acting in a way that recognises the importance of people’s rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
  • Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
  • Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights

Personal/Professional Development:

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

  • Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
  • Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Quality:

The post-holder will strive to maintain quality within the practice and will:

  • Alert other team members to issues of quality and risk
  • Assess own performance and take accountability for own actions, either directly or under supervision
  • Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team’s performance
  • Work effectively with individuals in other agencies to meet patients needs
  • Effectively manage own time, workload and resources

Communication:

The post-holder should recognise the importance of effective communication within the team and will strive to:

  • Communicate effectively with other team members
  • Communicate effectively with patients and carers
  • Recognise people’s needs for alternative methods of communication and respond accordingly

Contribution to the Implementation of Services:

The post-holder will:

  • Apply practice policies, standards and guidance
  • Discuss with other members of the team how the policies, standards and guidelines will affect own work
  • Participate in audit where appropriate

Requirements and prospects

Desired skills

  • Ability to present a positive and professional image for the Practice
  • Motivated and enthusiastic
  • Availability to provide cover during periods of absence
  • Willingness to participate in training and development
  • Be of a calm disposition and always polite
  • Be methodical
  • Reliable and conscientious with ability to see a task through
  • Pay attention to detail

Personal qualities

  • Appreciation of customer centred care
  • Effective team worker
  • Understand the role of teamwork in providing a quality service
  • Excellent communication skills both verbal and written
  • Good organisational skills
  • Responsive to and ability to work in, a changing and demanding environment
  • Understanding of own behaviour and how this impacts on others
  • Understanding the necessity for discretion and complete confidentiality
  • Understands the need for accuracy when dealing with patient records
  • Ability to establish and maintain effective relationships

Qualifications required

  • Good IT skills
  • Educated to GCSE grade A-C or equivalent including English

Future prospects

The possibility of progression with the company for the right candidate

About the employer

Orchard Surgery Dr Foster & Partners have been established since 1987, they provide GP Care across the Kegworth area and currently work with around 8400 patients. Due to their location the Surgery operate out of the 3 counties in the East Midlands. The surgery has 2 sites which also give them the scope to grow, the surgeries are expected to take on more patients this year and be up to a 8600 patient capacity.

Employer

Foster Dr N J

Address

Dragwell

Derby

DE74 2EL

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Training provider

  • Business Administration Level 2 NVQ
  • Technical certificate
  • Functional Skills in Literacy, Numeracy and ICT (if applicable)
  • Personal Learning and Thinking Skills
  • Employment Rights and Responsibilities

Apprenticeship framework

Business and Administration

Training provider

TRAINING SERVICES 2000 LTD

Applications for this apprenticeship are being processed by Training Services 2000 Ltd

Contact

Nichol Malia-Barlow 01332 296 995 malia-barlown@chesterfield.ac.uk


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Closing date: 30 Sep 2017