Apprentice Customer Support Executive Unitron Hearing Uk

We’re looking for a Customer Support Executive – Apprentice to join our team based in centre Park, Warrington. The successful applicant will provide excellent levels of customer service as required to customers of the Unitron UK brand.

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Closing date: 30 Sep 2017

Apprenticeship summary

  • Annual wage

    £11,648.00 - £15,600.00

  • Working week

    Shifts between the hours of 8:00am – 6:00pm but flexibility required as start time or finish time may change dependent on the needs of the business.

    Total hours per week: 40.00

  • Apprenticeship duration

    12 months

  • Possible start date

    01 Oct 2017

  • Date posted

    14 Jul 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number

    VAC001277085

  • Positions

    1 available

We’re looking for a Customer Support Executive – Apprentice to join our team. The successful applicant will provide excellent levels of customer service as required  to customers of the Unitron UK brand.

The role will include

  • Processing Phone calls received into the department.
  • Placing orders for UHUK products.
  • Tracking of new and service items.
  • Support the Unitron business with general administration.
  • Providing information on product service history.
  • Problem Solving customer service issues.
  • Provide excellent product knowledge in customer interactions.
  • Provide excellent levels of customer service in a measured environment.
  • To work within agreed time-lines and budgets.
  • To manage relationships effectively with third party agencies.
  • Support Sales and Marketing team on adhoc tasks.

Requirements and prospects

Desired skills

  • Willingness to perform and result orientation.
  • Creativity and ability to change.
  • Ability to work under pressure.
  • Analytical and conceptual thinking.
  • Computer literate.
  • Knowledge of SAP systems or similar ERP systems is desirable.

Personal qualities

  • Credibility.
  • Integration and contribution in Team.
  • Excellent communication skills.

Qualifications required

  • English and Maths at GCSE A*- C (or equivalent) is essential.
  • A-Level or equivalent is desirable.

Future prospects

Following the completion of the Apprenticeship, the business will review if there are any other opportunities at that time.

Things to consider

Predominantly based at Sonova office, Centre Park, with some travelling required to assist at product launches, road shows and customer events.

About the employer

Unitron is part of the Sonova Group, the leading manufacturer of innovative hearing care solutions. Present in over 90 countries and with a workforce of more than 10,000 dedicated employees, Sonova offers its customers one of the most comprehensive product portfolios in the industry – from hearing instruments to cochlear implants to wireless communication solutions.

Employer

Unitron Hearing Uk

Address

Sonova House

Lakeside Drive, Centre Park

Warrington

WA1 1RX

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Training provider

  • NVQ Level 2 Customer Service
  • Functional Skills (If required)
  • ERR Employment Rights and Responsibilities
  • PLTS – Personal Learning and Thinking Skills
  • All relevant training required to perform the duties of the role will be provided by the employer

Apprenticeship framework

Customer Service

Training provider

WARRINGTON COLLEGIATE

Applications for this apprenticeship are being processed by Warrington Collegiate Institute


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Closing date: 30 Sep 2017