Apprentice IT Support Technician Logic 1st Limited

Fast paced and challenging role advising business clients on their technology and telephony requirements. Working on the IT helpdesk you would be providing professional advice and support to clients over the telephone and via email.

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Closing date: 29 Sep 2017

Apprenticeship summary

  • Weekly wage

    £150.00

  • Working week

    Monday to Friday 9 - 5.30pm

    Total hours per week: 37.50

  • Apprenticeship duration

    18 months

  • Possible start date

    14 Oct 2017

  • Date posted

    14 Jul 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number

    VAC001276743

  • Positions

    1 available

Working on the helpdesk the jobholder will report to the head of technical services who will act as a mentor.  The role is highly technical and will provide an excellent degree of IT knowledge over time. 

The jobholder will be required to answer incoming calls and make outgoing calls as well as answering emails.  All actions will need to be accurately logged in a support system.  Calls will need to be prioritised depending on the urgency of the issue. 

The role involves troubleshooting and explaining issues to clients in an understandable and jargon free manner.

The jobholder will need to develop an understanding of many software packages as well as hardware and infrastructure.

Network administration and routine maintenance will also form part of the role. 

This role will have a starting wage but this maybe reviewed with an increase in skills


Requirements and prospects

Desired skills

A keen interest in everything technical and the greater the understanding of computers and IT the better.

Personal qualities

Really keen with a passion for IT.  Confident talking to clients on the phone. Professional sounding.  Able to cope under pressure.

Qualifications required

GCSE Grade C or above in Maths, English and ICT or equivalent.

Future prospects

Our last apprentice was given a full contract and promoted to first line support and has now progressed to second line support. We like to retain apprentices wherever possible as once trained they have a high level of knowledge. Our employees are extremely respected by our competitors and have never failed to get work if they decide to leave the company.

Things to consider

Apprenticeship National Minimum Wage (ANMW): The National Minimum Wage for Apprentices is £3.50 per hour from 1st April 2017. This is the legal minimum pay per hour applying to 16-18 year old apprentices and those aged 19 and over in the first year of their apprenticeship. For apprentices 19 or over who have completed their first year and are continuing their apprenticeship, the National Minimum wage appropriate to their age applies.

About the employer

The right IT partner for business success. Providing IT for business since 1999. Our experienced Microsoft qualified staff can fully manage all your business IT needs, leaving you free to do the work you love

Employer

Logic 1st Limited

Address

The Quadrant Marlborough Unit 4

Road

Lancing

BN15 8UW

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Training provider

The successful candidate will study the Level 2 IT, Software, Web and Telecoms Professional Apprenticeship Framework. This includes Health & Safety, Roles and Responsibilities and a Technical Certificate. Candidates that do not hold GCSE Grade C or equivalent in Maths, English and ICT will be required to sit Functional Skills in these subjects

Apprenticeship framework

IT, Software, Web & Telecoms Professionals

Training provider

Greater Brighton Metropolitan

Applications for this apprenticeship are being processed by Northbrook College

Contact

Nicola Weale 01903 2733735 n.weale@nbcol.ac.uk


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Closing date: 29 Sep 2017