Apprentice Hospitality Crew Member McDonald's Restaurants Ltd

Every McDonald’s customer should have a brilliant experience each time they visit. As an Apprentice Crew Member, you’ll make it happen! Get trained to the highest standards in food prep and hygiene, and achieve your L2 Standard in Hospitality.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 23 Oct 2017

Apprenticeship summary

  • Weekly wage

    £181.50

  • Working week

    30 hour p/w including evenings and weekends

    Total hours per week: 30.00

  • Apprenticeship duration

    12 months

  • Possible start date

    30 Oct 2017

  • Date posted

    17 Jul 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number

    VAC001276636

  • Positions

    5 available

As an Apprentice Crew Member, you'll quickly become part of a team, or ‘crew’, that works together to provide the best, quick service, and a great family restaurant experience. If you've visited one of our restaurants before, you probably have an idea of what is involved in working here. But you might not realise the variety and scope of the role. Specific responsibilities that involve serving customers include working behind the counter on the till and being out in the dining areas looking after our customers' needs.
You'll be working in our fast moving, high energy environment and we’re looking for a genuine smile plus an ability to connect with customers and make them feel valued.

A franchised restaurant is a restaurant operated by a local business person trading under the McDonald's name. Currently over half of our restaurants in the UK are franchised but from a customer point of view there's no difference. For employees there will be minor differences between a company and a franchised restaurant. Please refer to additional information for more details.

What will it be like?

Alongside your day to day training you will be working towards your L2 Hospitality Team Member Standard, which will involve a blended social learning experience, delivered on a 121 basis in your work place by one of our expert trainers every 4-6 weeks via face to face visits or remotely over telephone or Skype. The apprenticeship is a structured, learner and employer focused development programme designed to create opportunities for lifelong knowledge, skills and behaviours.
You will also be assigned an Apprenticeship Mentor who will support you alongside your A franchised restaurant is a restaurant operated by a local business person trading under the McDonald's name. Currently over half of our restaurants in the UK are franchised but from a customer point of view there's no difference. For employees there will be minor differences between a company and a franchised restaurant. Please refer to additional information for more details

What will it be like?

Alongside your day to day training you will be working towards your L2 Hospitality Team Member Standard, which will involve a blended social learning experience, delivered on a 121 basis in your work place by one of our expert trainers every 4-6 weeks via face to face visits or remotely over telephone or Skype. The apprenticeship is a structured, learner and employer focused development programme designed to create opportunities for lifelong knowledge, skills and behaviours.

You will also be assigned an Apprenticeship Mentor who will support you alongside your manager and assessor throughout your training and in the run up to your End Point Assessment.

They will coach you from your first day and facilitate your 20% off job training as well as support you with your practical and online assessments.

‘Delivering the Vital Ingredient’

This is what your job role will involve:

  • Prepare the customer’s meal with care and respect – give your customers gold standard food and drink every time
  • Make the customer’s experience special - be genuine, adapt to each customer’s needs, be patient and welcoming
  • Keep up-to-date with knowledge on our food and promotions
  • Complete tasks and activities in line with training/SOCs, company guidelines and management direction
  • Adhere to McDonald’s standards of quality, service and cleanliness and follow all workplace safety, security and food hygiene procedures
  • Follow the ‘Fix Up, Work Sharp’ guidelines and take pride in your personal appearance
  • Take responsibility for your training in all areas; look for opportunities to improve and develop!

Are you what we need?

To join us as an Apprentice Crew Member you’ll need to be confident in approaching and dealing with diverse groups of people.

Friendly, courteous and helpful behaviour will come naturally to you and you’ll work well as part of a team.

Effective communication skills such as attentive listening, face-to-face verbal communication and eye contact are a must.

You’ll also need to understand the importance of maintaining high standards of quality and service as well as cleanliness.

The ability to maintain high energy levels whilst working both efficiently and productively is essential.

Finally, your appearance should be smart and clean.

If you feel you can already demonstrate, or quickly learn the above skills, apply now and start your journey towards a rewarding career, with progression opportunities into Supervisor and Management roles.

Wages:

  • U18 - £6.05
  • 18-20 - £6.50
  • 22-24 - £7.75
  • 25+ - £7.75

Requirements and prospects

Desired skills

  • Good Communication Skills
  • Numeracy skills

Personal qualities

  • Friendly and Energetic
  • Smart and well presented

Qualifications required

No previous qualifications required.

Future prospects

On-going training and development encouraged by the employer which will give the applicant the opportunity to move on to a full time job.

Things to consider

When working in a McDonald's restaurant, you will have to do a large amount of regular tasks, which follow set procedures. Whilst you will have a rota including a variety of shifts, including evenings and weekends you might also be asked to work additional hours outside of this at short notice. This vacancy may close early if sufficient applications are received. Please ensure you apply early to avoid disappointment Benefits - Holiday pay Discounts at major high street retailers Service awards Employee discounts on selected McDonald's food Flexible working Free staff meals Uniforms Pension scheme Opportunities for training and development

About the employer

We opened the doors of our first UK McDonald’s restaurant in 1974. Now, in over 1,250 UK restaurants, we serve millions of customers, create jobs and provide opportunities to local people and businesses. A lot of that is down to the hard work of our franchisees: the people who believe in our brand enough to take on their own slice of it.

Employer

McDonald's Restaurants Ltd

Address

190

High Street

Exeter

EX4 3DU

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Training provider

  • Hospitality Team Member Apprenticeship - Food and Beverage Service
  • Functional Skills in Maths
  • Functional Skills in English
  • Functional Skills in ICT

Apprenticeship standard

Hospitality > Hospitality Team Member

Training provider

LIFETIME TRAINING GROUP LIMITED

Applications for this apprenticeship are being processed by Lifetime Training Ltd


Employer's Application Instructions

Please click on the link below to apply


This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 23 Oct 2017