IT Support Apprentice SHADOWFAX TECHNOLOGY LIMITED

An exciting opportunity has arisen for an IT Support Apprentice in Essex! As part of a Level 3 IT Apprenticeship, you'll achieve certifications with partners like CompTIA and Microsoft. You'll also be recognised by the British Computer Society (BCS) for entry onto the register of IT Technicians, confirming SFIA level 3 professional competence.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 05 Oct 2017

Apprenticeship summary

  • Weekly wage

    £200.00

  • Working week

    Monday - Friday

    Total hours per week: 37.50

  • Apprenticeship duration

    15 months

  • Possible start date

    06 Oct 2017

  • Date posted

    14 Jul 2017

  • Apprenticeship level

    Advanced Level Apprenticeship

  • Reference number

    VAC001276396

  • Positions

    1 available

An exciting opportunity has arisen for an IT Support Apprentice in Essex!

Who you’ll work for:

You will be required to help manage the service desk to ensure all support calls are dealt with in a professional manner and within the designated time. You will be required to log tickets and assign an engineer, and where possible, deal with that ticket as your experience grows. From time to time, you could be asked to work during an evening or weekend.

As an IT Support Apprentice your job includes:

  • Check client backups daily
  • Answer support calls and log as tickets
  • Where possible, deal with each ticket or assign to another available engineer
  • Ensure your assigned tickets are meeting SLA’s
  • Assist another engineer with their work
  • Attend client sites when required*
  • Update or close all tickets assigned to you at the end of each day
  • Complete all apprenticeship coursework
  • Attend training as required and develop relevant knowledge, techniques and skills

 

Overtime and annual bonus is available


Requirements and prospects

Desired skills

We’re looking for an IT-enthusiast with:

• Excellent time management skills

• Good communications skills

• Quick learner

 

Personal qualities

  • A motivated individual
  • A positive work attitude
  • Smart appearance

Qualifications required

You don’t need loads of professional experience in IT. However, you’ll need at least five GCSEs (or equivalent) at Grade C or above including Maths, English and IT / Science.

Future prospects

By working hard and demonstrating your ability, drive and commitment throughout your 15 month apprenticeship scheme, upon completion you may be offered a permanent contract ensuring you have further opportunities to continue growing within this exciting organisation.

Things to consider

Apprenticeship National Minimum Wage (ANMW): The National Minimum Wage for Apprentices is £3.50 per hour from 1st April 2017. This is the legal minimum pay per hour applying to 16-18 year old apprentices and those aged 19 and over in the first year of their apprenticeship. For apprentices 19 or over who have completed their first year and are continuing their apprenticeship, the National Minimum wage appropriate to their age applies.

About the employer

This business is an award winning provider of managed IT support and services meeting any technical support, maintenance or upgrade demand of the IT & Communications infrastructure and services within your business. We ensure your network & systems run smoothly and efficiently - from fixing business critical support issues through to developing a long-term IT policy & strategy and everything in between. Our managed support services are tailor made to your needs and can be delivered remotely, on-site or a combination of both. We are qualified and experienced in delivering jargon-free technical consultancy, procurement and engineering services for a wide-range of IT infrastructure or managed service needs. They are partnered & certified with the industries' leading vendors allowing us to procure & support quality products and services from brands including Microsoft, Dell, HP, Cisco, Citrix, NetApp and Sophos.

Employer

SHADOWFAX TECHNOLOGY LIMITED

Address

Unit 5a

Chelmsford Road Industrial Estate, Chelmsford Road

Dunmow

CM6 1HD

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Training provider

Firebrand offers a unique Advanced Level 3 IT Apprenticeship scheme. We provide the fastest award-winning IT training and certifications with on-going support - all with the ultimate goal of securing a long-term IT career.

During your 15 month programme, Firebrand provides residential training at our distraction-free training centre. Our accelerated training means you'll achieve certifications with partners like CompTIA, ITIL and Microsoft faster, giving you more time to put your new skills into practice within a professional working environment. You'll also be recognised by the British Computer Society (BCS) for entry onto the register of IT Technicians, confirming SFIA level 3 professional competence.

Apprenticeship standard

Digital Industries > Infrastructure Technician

Training provider

FIREBRAND TRAINING LIMITED

Applications for this apprenticeship are being processed by Firebrand Training Ips Ltd

Contact

Firebrand Apprenticeships 08000816022 apprentice@firebrandtraining.com


This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 05 Oct 2017