Customer Service Apprentice – Specialist Insurance MOTO BROKING LTD

Be part of a new and dynamic motorcycle insurance business; helping to acquire, service and retain customers, plus personal development opportunities with involvement in marketing, website, price comparison sites, brand events and social media channels.

Sign in to apply

Closing date: 03 Oct 2017

Apprenticeship summary

  • Weekly wage

    £160.00

  • Working week

    Shifts rotated around office 40 hour working week: 9am – 7pm Monday - Friday 10am - 4pm Saturday

    Total hours per week: 40.00

  • Apprenticeship duration

    12 months

  • Possible start date

    09 Oct 2017

  • Date posted

    18 Jul 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number

    VAC001275895

  • Positions

    1 available

Be part of a new and dynamic motorcycle insurance business; helping to acquire, service and retain customers, plus personal development opportunities with involvement in marketing, website, price comparison sites, brand events and social media channels.The applicant will be possess the ability to interact with people at all levels, with a positive “can do”, “will do” approach.

Core duties will include but not limited to:

  • Assisting in creating opportunities with partners and involvement in marketing activity to generate leads.
  • Answering and making outbound telephone calls for a range of unique products (must be professional, pleasant and build rapport).
  • Providing quotes and setting up insurance policies (must be accurate, effective and efficient).

As a small business, there will be opportunities to get involved in a wide range of business activities including marketing and website development, attending events, assisting with accounts administration etc.


Requirements and prospects

Desired skills

  • Hardworking & adaptable - This is a busy ever-changing environment you would need to be able to learn quickly, adapt to new situations and apply yourself.
  • Great interpersonal skills - you will need to be articulate and able to speak with customers and insurance professionals.
  • Numerate and literate.
  • IT literate (experience with Word & Excel is a plus).
  • Multi-tasking.
  • Good verbal & written communications.

Due to employer location, a driver with access to own vehicle is desirable but not essential. However please note that there are no bus routes close to this employer.

Personal qualities

  • Honesty & integrity - this a regulated business - customer trust is paramount.
  • Confident, with a good telephone manner.
  • Diligent and conscientious - attention to detail is key to ensure that the customer gets the right cover.
  • Ability to use own initiative.

Qualifications required

  • GCSE A*-C grades in Maths/English or equivalent.

Future prospects

For a successful candidate there may be the opportunity to be supported to complete the next level or a permanent position within the business.

Things to consider

Moto Broking Ltd is based in a rural location, so please ensure that you can commute to and from the workplace. Whilst knowledge of motorcycles is not a prerequisite, a willingness to learn and to engage with the market is essential.

About the employer

Moto Broking Limited, trading as BeMoto, is a new specialist motorcycle insurance broker, run by bikers exclusively for enthusiasts. Our purpose is to make it easy for bikers to enjoy their passion by offering great value, high quality products and a personal service.

Employer

MOTO BROKING LTD

Address

45

English Drove

Peterborough

PE6 0TJ

You must have JavaScript enabled to view a map of the location


Training provider

Training will be provided by City College Peterborough. Training is work-based meaning you spend 4.5 days a week at placement and an afternoon a week at college if Functional Skills are required.

By the end of this apprenticeship you will have:

  • NVQ Level 2 Diploma in Customer Service.
  • Level 1 Functional Skills in English, Maths and ICT (if required).
  • Employment Rights and Responsibilities (ERR).
  • Personal Learning and Thinking Skills (PLTS).

Apprenticeship framework

Customer Service

Training provider

City College Peterborough

Applications for this apprenticeship are being processed by City College Peterborough

Contact

Kimberley Morrissey


Before you apply

Before you apply for an apprenticeship you must first create an account. If you already have an account you'll need to sign in.


Sign in to apply

Closing date: 03 Oct 2017