Operations Administration Apprentice - 12034 LILY COMMUNICATIONS LTD.

You will have the opportunity to learn new skills across multiple platforms and different IT skill areas, with plenty of opportunities to progress in your career.

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Closing date: 30 Sep 2017

Apprenticeship summary

  • Weekly wage


  • Working week

    Monday - Friday, 8:30am – 5:00pm

    Total hours per week: 37.50

  • Apprenticeship duration

    18 months

  • Possible start date

    02 Oct 2017

  • Date posted

    12 Jul 2017

  • Apprenticeship level

    Higher Level Apprenticeship

  • Reference number


  • Positions

    1 available


  • To commit to working as part of an effective team within the Network and Engineering department.
  • To maintain the highest standard of professional conduct at all times with internal and external customers and colleagues.
  • To be committed to the principles and practice of Continuous Professional Development and to undertake additional training to meet individual and organisational needs.
  • To liaise with Engineers throughout the day, obtaining progress reports.
  • To maintain Engineers diaries.
  • To develop a good working relationship with Engineers and Internal Departments.
  • Sourcing and raising part requests to be ordered.
  • To clear jobs on the database inputting all relevant information in an accurate and timely manner.
  • To cover team members duties as and when required.
  • Adhere to Key Performance Indicators (KPI's) and objectives as defined.
  • Status check all outstanding work daily.
  • Communicate with Internal Departments via variety of medium including email, fax and telephone.
  • Sending letters where appropriate and contracts out to the customer.
  • To schedule and co-ordinate new installations, additional works and engineers workload on a daily basis, ensuring, that both internal and external client expectations are met.
  • Ensure the engineers are despatched to jobs in the most efficient and timely manner.

Requirements and prospects

Desired skills

  • Outgoing and confident
  • Bubbly with excellent attention to detail
  • Good face-to-face communication skills with an excellent telephone manner
  • Time conscious
  • A willingness to learn new skills

Personal qualities

Someone with an enthusiastic and professional attitude and a commitment to learning new skills.

Qualifications required

  • Any A Level or a Level 3 in a similar subject
  • Or holds an existing project management qualification

Future prospects

92% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.

Things to consider

The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year. Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year. The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over. Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

About the employer

Established in 2009, we provide bespoke award winning communications products and services to over 2500 businesses across the UK. We provide employees with the opportunity to carve out a successful career, supporting them as they develop and grow. The business world is always changing, but one fact remains constant: We believe our employees are our greatest asset. A multi-award winning B2B communications company that is in a period of growth and expansion. It is a fantastic time for an ambitious individual to join a business that is committed to developing the very best young talent. You will work on projects that have a real impact on the business and will be given the opportunity to implement your own ideas into the overall sales & marketing strategy.




Headway Business Centre,Unit 3

Knowles Lane



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Training provider

Project Management Higher level framework

Approximately 8% of training takes place in a QA learning centre, with the remaining 92% being completed in the workplace.

Apprenticeship framework

Project Management

Training provider


Applications for this apprenticeship are being processed by QA Limited


0345 074 7825 apprenticeships@qa.com

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Closing date: 30 Sep 2017