Apprentice Technical Support Engineer (Mechanical Service) Cardox International Ltd

The apprentice will train to become a uniquely skilled Engineer gaining extensive practical and theoretical technical knowledge.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 13 Nov 2017

Apprenticeship summary

  • Weekly wage


  • Working week

    Mon to Thu 9am - 5pm Fri 9am - 3pm

    Total hours per week: 35.00

  • Apprenticeship duration

    12 months

  • Possible start date

    20 Nov 2017

  • Date posted

    12 Jul 2017

  • Apprenticeship level

    Advanced Level Apprenticeship

  • Reference number


  • Positions

    1 available

You will learn to become competent in the management of the complete Sales and Service processes for all the product range. Also learning the technical service requirements to be able to carry out sales and service visits to the worldwide customer and distributor network. The apprenticeship will follow a Technical Support route to learn all aspects of how the business runs and supports customers.

An excellent opportunity to join a successful forward looking Engineering manufacturing company and become a qualified skilled Technical Support and Service Engineer.

A normal day would include:

  • The role is to provide technical support to all commercial, sales and service activities across the company Developing a strong practical and technical working knowledge of all companies products.
  • The role has a large element of field service work at customers across the UK and worldwide and will involve a lot of travel once you become technically competent in the role. Office based technical sales support will also be a requirement when requested to support all other areas of the business.
  • You will develop practical workshop knowledge and skills to gain a good understanding of the manufacturing processes for all products.
  • You will develop your skills to understand and interpret a wide range of technical specifications and drawings. This will lead to you becoming competent in the production of technical quotations and documentation for customer quotations and order processing.
  • Your aim will be to become fully competent to provide Technical Support for any site or customer support requests as a full member of the Technical Team.
  • Working correctly at all times to the company Environmental, ISO quality and H&S procedures.
  • Producing and maintaining accurate records in accordance with role requirements.
  • Demonstrating continual commitment to develop your skills and knowledge throughout your apprenticeship. 

What you could go on to do:

  • Progress to higher level qualifications within the industry in the longer term. The company are looking for people who want to learn, grow and thrive in the organisation.

How you will be supported:

  • Full support will be provided by our Skilled Engineering Assessors and trainers at The Skills Company.

What will happen next

  • New applicants to The Skills Company who meet any basic entry requirements of the role will be contacted within two working days to be invited to meet a member of our team.

You will then have the opportunity to find out:

  • More about this vacancy and any other information you need.
  • Any Assessments you need to complete.
  • What the next steps will be.

How you could get there:

  • If you would be catching public transport for this role, visit the Journey Planner on to see how you would get there and how long it would take.

Requirements and prospects

Desired skills

  • Ability to work in a logical organised manner.
  • Committed to a career in Engineering.
  • Be able to produce engineering drawings in an accurate manner.
  • Good communicator – verbal and written (emphasis on reports and documentation).
  • Good telephone manner.
  • Able to work safely in the Workshop and in physical manual work.
  • Able to interpret drawings and technical information.
  • Ability to work effectively, efficiently and safely to schedules and deadlines.

Personal qualities

  • A presentable person with a desire to learn new skills.
  • Willingness to work in a practical engineering role.
  • Good interpersonal/ team working skills.
  • Dependable/ good timekeeping.
  • Positive, adaptable and flexible attitude to work and personal development.
  • Willing to travel overseas and manage major customer projects.

Qualifications required

  • The successful candidate will have achieved GCSE or equivalent minimum Grade C in Maths, English and Science.
  • Good I.T. skills with GCSE or equivalent grade C or equivalent level of achievement is also required.
  • Knowledge and experience of computer packages is required.

Future prospects

Possible progression within the company and progression onto the next level apprenticeship.

About the employer

A market leading company delivering smart and efficient solutions to process industries. A global leader in engineered systems for blockage clearance in bulk handling processing systems. We design and manufacture products used in industries across the world such as Civil Engineering, Cement and other Bulk Handling Industries.


Cardox International Ltd


Canal Wharf

Lower Wharf Street


You must have JavaScript enabled to view a map of the location

Training provider

Full apprenticeship training provided, working towards an Advanced Level Apprenticeship gaining an NVQ Level 3 qualification in Engineering.

Apprenticeship framework

Engineering Manufacture

Training provider

The Growth Company

Applications for this apprenticeship are being processed by Skills Solutions Ltd

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 13 Nov 2017