Reception Customer Service Apprentice Telford Co-Operative Multi Academy Trust

A Reception Customer Service apprentice to support the school reception desk whilst studying a Level 2 Customer Service qualification. There would also be an opportunity to experience many other admin roles within the school.

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Closing date: 28 Jul 2017

Apprenticeship summary

  • Annual wage


  • Working week

    Monday - Friday between 8.30am and 4.30pm

    Total hours per week: 37.00

  • Apprenticeship duration

    12 months

  • Possible start date

    01 Sep 2017

  • Date posted

    07 Jul 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number


  • Positions

    1 available

A reception customer service apprentice will support the school reception desk whilst studying a Level 2 Customer Services qualification.  The apprentice would also have the opportunity to experience many other admin roles within a school.

Able to answer the school telephone in a polite and professional manner and if unable to answer any questions, would politely explain that they will ascertain the information and call back.

Would fully understand the school’s safeguarding policy and be able to apply it or know when to ask for assistance at times of uncertainty.

Welcome parents/visitors into school in a cheery and professional manner.

Able to work on Word and Outlook and to use own initiative as well as be willing to learn about the school MIS system.

 Key Factors

  • To study for a Customer Services NVQ Level 2 qualification
  • To be responsible for assisting in the provision of a general reception service, dealing with bookings, reception duties and providing a high standard of customer care service
  • To provide a first point of contact and information service in the main reception
  • Ensure and effect the highest standards of cleanliness, hygiene, and security at all times in reception areas
  • Use common ‘office’ applications such as word processing, database and spreadsheet  programmes
  • Provide clerical and administrative support as required for the reception, which may include supporting projects as well as supplementary administrative support in areas requiring additional assistance
  • Provide support to members of the school by way of gathering, co-ordinating, collating, photocopying and distributing information as required
  • Communicate face-to-face, by telephone and e-mail with a range of customers, both internal and external, responding to queries as appropriate
  • To comply with customer service standards with particular regards to standards of dress, telephone etiquette and customer care
  • Deal with customer enquiries and complaints in a courteous and professional manner in accordance with the schools customer complaints procedure
  • Attend relevant training and retraining courses, team briefs, staff development and general meetings as directed by the Line Manager
  • Use and maintain general filing systems, both manual and computerised,
  • Support other staff/ colleagues in the efficient running of the school
  • Contribute to providing an efficient, courteous, high quality service

Requirements and prospects

Desired skills

  • To be organised, accurate and flexible within your working environment
  • To have an understanding and knowledge of confidentiality
  • To be receptive to new ideas and responsive to change
  • To have an awareness of the importance of health & safety issues
  • Extend courtesy at all times

Personal qualities

  • Have a mature persona in order to work in line with the school policies, particularly safeguarding  and be eligible to study for a qualification through the Apprenticeship scheme
  • Have a commitment to achieving your relevant qualification and ensure that College work is up to date
  • Be able to demonstrate a high level of commitment and standards to provide a quality service
  • Be enthusiastic, willing to learn, to work hard and be a positive team member
  • Mature and professional in their approach to the work placement
  • Be willing to abide by The Telford Priory School’s employment policies

Qualifications required

The candidate will need to have GCSE grade C or above in Maths, English or equivalent level 2 qualifications, as well as one other subject.

Future prospects

The Reception Customer Service apprentice will be able to pick up most administration roles on offer in schools and would be eligible to progress to a level 3 qualification. Subject to performance and funding enabling a future role.

Things to consider

This is a secondary School with students aged 11 – 16 years old. Approximately 1000 students and 140 members of staff. The successful applicant will need to have a DBS in place prior to starting. This is a term time contract the applicant will work 44.46 weeks per year the hourly rate has been increased to show this. Hours of work will be 8.30am - 4.30pm The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year. Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year. The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over. Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week). Telford College are managing the vacancy on behalf of this company. As part of the screening process of applications you may be contacted by Telford College for a telephone or one to one face interview as part of our screening process. Travelling to work: Please note that there are buses that run around Telford and Shrewsbury. Travel links can be viewed below. Bus routes:®ion=22534&q=telford&lat=52.678419&lng=-2.445257999999967 Car Share Shropshire and Telford: Wheels to Work:

About the employer

The Telford Priory School, we want to ensure that we embed the core values of the Community Academies Trust in everything that we do in our bid to Ensure Excellence. • We believe in the power of education and the endless possibilities which education can provide. Every day at TPS is a chance to transform lives and open doors for the young people we work with. • We value every child at TPS and welcome parents to talk to us about how best to support their child. Our half termly parent focus group sessions in particular are an opportunity to work with us to help develop our school. • We have high standards at TPS and insist on a professional look for our staff and students helping to create a core sense of learning and pride in everything that we do. All members of our community are dedicated to supporting one another to be the best that we can be. • We have high expectations for behaviour at TPS and expect our students to be excellent role models for one another. As part of our House system, students in our school work together for charity events and other community engagement projects. • We see TPS as being at the centre of this community whereby we provide opportunities for all to benefit from our beautiful new building and facilities including our 3G pitch, our theatre and our extensive ICT facilities. As we embrace this new opportunity for success and look to the future with optimism, we will continue to invite parents and members of the community in to our school for a whole range of inspirational events and evenings where we will be encouraging our students to perform and present their learning and experiences.


Telford Co-Operative Multi Academy Trust


The Telford Priory School

New Road



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Training provider

As part of the apprenticeship the candidate will be working towards a workplace training plan within their organisation as well as working towards the apprenticeship framework components with Telford College. The candidate will achieve the following qualifications:

  • Level 2 Diploma in Customer Service
  • Functional Skills Maths, English, at level 1 or 2
  • Employment Rights and Responsibilities
  • Personal Learning and Thinking Skills

Apprenticeship framework

Customer Service

Training provider


Applications for this apprenticeship are being processed by Telford College of Arts & Technology


The Apprenticeship Team at TCAT 01952 642452

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Closing date: 28 Jul 2017