IT Support Apprentice - 12045 Anana Ltd

Job description The IT Support Apprentice will be working in a team of support engineers for an award-winning solution innovator with a heavy focus on digital, mobile, social and omni-channel contact centre solutions.

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Closing date: 30 Sep 2017

Apprenticeship summary

  • Annual wage

    £14,000.00 - £18,000.00

  • Working week

    Monday-Friday, Hours to be confirmed with the employer

    Total hours per week: 37.50

  • Apprenticeship duration

    15 months

  • Possible start date

    02 Oct 2017

  • Date posted

    07 Jul 2017

  • Apprenticeship level

    Advanced Level Apprenticeship

  • Reference number


  • Positions

    2 available

  • Providing 1st line support to company users by responding to incidents logged by phone, email and self-service
  • Monitoring of alarms and notifying the relevance personnel accordingly
  • Undertake daily system maintenance tests of all IT systems to confirm system health, ensuring any test failures are appropriately logged, and escalated, in line with documented procedures

Requirements and prospects

Desired skills

Qualities/ essential requirements 

  • IT qualifications and/or IT enthusiast 
  • Team player
  • Reliable, hardworking and be willing to learn 
  • Strong communication skills 
  • Able to thrive in a pressured environment as part of a team with the ability to priorities simple tasks
  • Highly self-motivated and the desire to improve and develop technical skills and clearly document processes and procedures
  • An ability to maintain confidentiality and trust; Good time keeping
  • Clear and concise verbal communication with the ability to communicate clearly in writing and over the telephone
  • Interpersonal skills 
  • Organising and co-ordinating skills
  • Excellent customer service

Personal qualities

Someone with an enthusiastic and professional attitude and a commitment to learning new skills.

Qualifications required

Minimum 5 GCSE, grade C or above (or equivalent) in Maths and English.

Future prospects

92% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.

Things to consider

Other Important Information Salary - £14,000-£18,000 per annum, depending on experience • Dress down culture • Regular company events • Exposure to new enterprise grade technology • Progression to a permanent job if required standard meet • Weekly football and Yoga • Work hard, play hard Benefits • 20 days holiday • Pension • Approved overtime • Social events • Free parking • Salary boost at the end of their apprenticeship • Exposure to a variety of technology and career paths

About the employer

Employer Description Anana is a major driving force for customer service in the digital age. We thrive in designing and delivering digital and social strategy for forward-thinking brands. We drive customer operations and customer service from their traditional customer support role to being effective spearheads of 21st century digital, multi- and omni-channel customer engagement. We are an award winning solutions innovator, with a heavy focus on digital, mobile, social and omni-channel contact centre solutions, founded up many years of deployment and operational experience with large-scale integrated voice and interactive voice response solutions


Anana Ltd


Anana House Unit 3-4

Vantage Court Office Park

Old Gloucester Road


BS16 1FX

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Training provider

Approximately 11% of training takes place in the QA learning centre classroom. 9% is done in the workplace, through online training, face-to-face meetings with your QA Technical Skills Coach, or developing your portfolio. The remaining time will be spent on your workplace activity.

Apprenticeship standard

Digital Industries > Infrastructure Technician

Training provider


Applications for this apprenticeship are being processed by QA Limited


0345 074 7825

Before you apply

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Closing date: 30 Sep 2017