IT Support Technician Apprentice Premex Group Limited

Estio Training has an exciting new opportunity for an IT Support Technician to assist users with day to day IT issues received via the group IT Helpdesk. The position is based in Bolton.

Sign in to apply

Closing date: 10 Nov 2017

Apprenticeship summary

  • Annual wage


  • Working week


    Total hours per week: 37.50

  • Apprenticeship duration

    12 months

  • Possible start date

    24 Nov 2017

  • Date posted

    10 Jul 2017

  • Apprenticeship level

    Advanced Level Apprenticeship

  • Reference number


  • Positions

    1 available

Some of your duties and responsibilities in this role will include: 

  • Providing technical support and assistance for jobs received on the Premex helpdesk.
  • Providing proactive support for Premex systems.
  • Breaking / fixing hardware issues with desktop PC’s and Laptops.
  • Rolling out new/upgraded desktop hardware.
  • Maintaining records for software licence compliance.
  • Maintaining the company IT Asset Register.
  • Providing efficient and friendly services to all company IT users.
  • Reporting to the IT Management Team any matters detrimental or beneficial to operational efficiency.
  • Complying with company procedures.
  • Maintaining the highest standards of professionalism, loyalty and enthusiasm at all times.
  • Operating in accordance with the ISO Quality System.

Requirements and prospects

Desired skills

  • Comfortable dealing with customers over the phone.
  • Excellent telephone manner.
  • A flexible work ethic, working with the business to find a suitable solution to customer’s issues.
  • Comfortable working with problems involving hardware and software.
  • Effective team player.
  • Excellent time keeping.
  • Self-motivated.
  • Keen interest in I.T and working in an office environment.
  • Good interpersonal skills.
  • Confidence & Resilience.

Personal qualities

  • Good Timekeeping
  • Smart Appearance
  • Team Worker
  • Self-Motivated
  • Self-Development

Qualifications required

5 GCSE’s at grades A*- C or equivalent (including English Language and Maths)

Future prospects

The role offers long term security and the opportunity to progress into a permanent position.

About the employer

Premex is a specialist outsourcing organisation serving the UK’s legal and insurance sectors. Established in 1996, Premex has seen continual growth and investment in customer care, IT and staff development, and within its core business of medical reports now handles in excess of 140,000 cases per annum. Premex is supported by a team of over 350 employees and has continued to develop innovative tools. As an industry leader, Premex Services ensures all instructions are handled with professionalism, speed and accuracy. The company are now looking for an IT Support Technician Apprentice to join the existing team.


Premex Group Limited


Premex House

Futura Park



You must have JavaScript enabled to view a map of the location

Training provider

The Estio Training programme gives young people the opportunity to get hands on experience in the IT industry whilst still employed in a real paid job with no cost or debt.

Learners will receive ten weeks of intensive training. Whilst in the workplace, apprentices will also receive continual assessment, and help and guidance from a dedicated trainer who will be there to ensure that they get the most from their work experience.

This apprenticeship will give you a Level 3 Infrastructure Technician Standard with training in areas such as:

  • Functional skills, Maths L2 and English L2
  • PC Fundamentals and & Customer Service Skills
  • Business Processes & Network Fundamentals
  • Cloud Services
  • Coding & Logic
  • ERR 
  • Networking and Architecture

Some of these modules will include an option to take an examination in order to receive a professional certificate.

Apprenticeship standard

Digital Industries > Infrastructure Technician

Training provider

Estio Training

Applications for this apprenticeship are being processed by Estio Technology Recruitment Ltd


Honor Greenwood 01133500333

Before you apply

Before you apply for an apprenticeship you must first create an account. If you already have an account you'll need to sign in.

Sign in to apply

Closing date: 10 Nov 2017