Business Administration Apprentice FUSION MAIDSTONE

If you are a people person, this Business Administration Apprenticeship at Fusion Maidstone Healthy Living Centre could be perfect for you. This is customer facing role based at Park Wood you will learn to deliver excellent customer service and varied reception/admin skills.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 28 Sep 2017

Apprenticeship summary

  • Weekly wage


    Wages explained

    The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year.
    Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year.
    The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over.
    Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

  • Working week

    Monday – Friday 9.00am – 5.00pm 30 min lunch break (unpaid) Annual Leave = 20 days plus 8 bank holidays Study Dispensation = 3 hours/week through agreement with Line Manager.

    Total hours per week: 37.50

  • Apprenticeship duration

    2 years

  • Possible start date

    09 Oct 2017

  • Date posted

    12 Jul 2017

  • Apprenticeship level

    Advanced Level Apprenticeship

  • Reference number


  • Positions

    1 available

The employer has asked that you do not contact them directly. Doing so could jeopardise your application.

If you do not meet the criteria for this position, your application will not be considered.

Are you a good communicator, do you enjoy helping people? Then this great opportunity to join Fusion Maidstone Healthy Living Centre as a Business Administration Apprentice on a 12 months fixed term contract could be the perfect fit for you.

Your role will be based in Park Wood where you will learn to deliver excellent customer service/reception/admin duties. You will receive ongoing support and development that will equip you with the skills and knowledge required for a successful career within business administration and customer service.

If you are a successful candidate for this position, you will be trained to provide a positive and efficient service to our service users.

Under the direction of the Deputy Chief Officer, provide the following duties:

  • Meet and greet all customers as they enter the centre in a welcoming and friendly manner.
  • Be a visitor’s first point of contact for the centre and direct them to the correct person, inform the relevant party e.g. staff member or service partner that they have a visitor.
  • Manage the visitors book and hand out security passes.
  • Provide information on the centre, services provided and help solve problems.
  • Talk to a wide range of customers and find the best service for their needs.
  • Deal with enquiries in person, by phone or by email.
  • Be the initial point of contact for verbal complaints.
  • Organise, set up furniture requirement and provide the meeting room with equipment/beverages as required.
  • Manage the room booking system.
  • Answer all telephone calls to the centre and direct calls to the appropriate staff member or service partner.
  • Carry out general typing and administration duties.
  • Monitor all photocopying and printing for the centre.
  • Supervise the internet café computers.
  • Book and take payment for events or services.
  • Provide support to the Deputy Chief Officer and office staff.
  • Deliver internal and external mail.

Other general duties commensurate with skill level and experience as may from time to time be allocated by the management.

Requirements and prospects

Desired skills

  • You will need a genuine interest in helping customers
  • excellent communication skills
  • ability to work as part of a team
  • a polite, thoughtful, friendly and confident personality
  • a smart appearance
  • have patience and stay calm under pressure
  • ability to be polite but firm when dealing with complaints and difficult situations or impatient/upset customers
  • good organisational skills
  • ability to follow safety and security procedures, and put them into effect 
  • knowledge to use office equipment such as switchboards, photocopiers and printers and MS Office including Word and Outlook is preferred but training can be provided
  • previous experience of working with people in a face-to-face setting, or over the telephone would be useful
  • an interest in promoting health and healthy lifestyles.

Personal qualities

  • You will be a bright, enthusiastic, friendly, confident, polite, presentable and articulate individual
  • You will be a keen to learn and progress
  • You should be able to engage with clients and work to schedules
  • Punctual & organised
  • Smart and clean appearance
  • Good personal hygiene
  • Team player
  • Respectful, ready to learn and also to share their own knowledge
  • Prepared to speak up in discussions
  • Readiness to do routine tasks as well as less mundane work
  • Well mannered
  • Able to deal with difficult as well as polite customers with equal professionalism

Qualifications required

A*- C GCSE Grades in English and Maths or equivalent qualifications in these subjects.

Future prospects

• Potential for full time employment for the right candidate. • Many employers retain apprentices in full/part time positions • The Qualifications you gain can also help you to get into higher education or other employment • Being an apprentice gives you the opportunity to gain a recognised qualification and developing professional skills whilst earning a salary, inside some of Kent’s best companies. Once the Apprenticeship has been achieved you will have the skills, abilities and experience to update and enhance your CV, to make it attractive to potential employers.

Things to consider

If you do not meet the criteria for this position, your application will not be considered. We will be interviewing candidates who meet the criteria as they apply and will recruit after a successful interview which may be before the closing date. Reality Check You will be responsible for your travel expenses to and from your place of work. Therefore, you must have the means to get to your place of work on a daily basis whilst awaiting for your first wages to be paid. Travel Information Bus - # 82 from town centre Car – Take the Sutton Road out of town centre, turn right into Wallis Avenue, turn right into Cobb Way

About the employer

Fusion Maidstone is a Healthy Living Centre. We are a charity promoting healthy living through our community hub and community café.




Units 2-3

Cobb Way


ME15 9XF

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Training provider

On the job training with the employer whilst working towards the Apprenticeship Framework - consisting of the Intermediate NVQ Level, Personal Learning and Thinking Skills (PLTS) and the Employment Rights and Responsibilities (ERR) Workbook. It may be necessary for you to complete Functional Skills in Maths, English and ICT – subject to previous achieved grades.

Regular work based assessments/observations carried out by Kent Training & Apprenticeships Tutor Assessor, to determine competency and meet with Awarding Body standards.

Apprenticeship framework

Business and Administration

Training provider


Applications for this apprenticeship are being processed by Kent Training & Apprenticeships


Kent Training and Apprenticeships Business Support Team 0800 731 4297 KT&

Employer's Application Instructions

This employer has requested all applicants to apply through Kent Training and Apprenticeships online application system – Therefore, to apply for this position, please click on the link below and follow the online instructions.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 28 Sep 2017