IT Sales & Help Desk Apprentice Open Network Services

Do you have a passion for technology, problem-solving and customer service with a flare for sales ? A company in Rotherham is looking for an enthusiastic IT Sales & First Line Support Apprentice.

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Closing date: 26 Sep 2017

Apprenticeship summary

  • Weekly wage


    Wages explained

    The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year.
    Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year.
    The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over.
    Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

  • Working week

    Monday to Friday 9am-5pm

    Total hours per week: 37.50

  • Apprenticeship duration

    15 months

  • Possible start date

    03 Oct 2017

  • Date posted

    12 Sep 2017

  • Apprenticeship level

    Advanced Level Apprenticeship

  • Reference number


  • Positions

    1 available

Your daily duties will include:

  • Providing excellent customer service to our customers.
  • Answering the telephone and helping solve customer enquiries.
  • Using your IT knowledge to diagnose a wide range of IT issues and faults.
  • Being the first person who our customers speak to.
  • Great all-round IT knowledge.
  • Excellent telephone manner and customer service skills.
  • A knowledge of Power Shell.
  • Common sense approach to solutions.
  • Diagnostic skills.

Requirements and prospects

Desired skills

  • Great all-round IT knowledge
  • Excellent telephone manner and customer service skills
  • A knowledge of Power Shell
  • Common sense approach to solutions
  • Diagnostic skills

Personal qualities

  • The ability to communicate effectively with internal and external teams and customers.
  • Good standard of written and verbal communication.
  • A proactive & positive approach to work.
  • Strong work ethic, including punctuality.
  • Team player.
  • Passion for technology.
  • Takes pride in brilliant work.

Qualifications required

  • A minimum of 5 GCSE’s C and above including Maths and English (or equivalents)


Future prospects

Progression to a Level 4 apprenticeship. The opportunity to be offered a permanent role for the right candidate.

Things to consider

Apprenticeship National Minimum Wage (ANMW): The National Minimum Wage for Apprentices is £3.50 per hour. This is the legal minimum pay per hour applying to 16-18-year-old apprentices and those aged 19 and over in the first year of their apprenticeship. For apprentices 19 or over who have completed their first year and are continuing their apprenticeship, the National Minimum wage appropriate to their age applies. It is highly important that you do not contact the Employers directly – any attempt of this may invalidate candidate’s application. Should you have any queries regarding your Application or the job itself, please contact your 3aaa Training Academy.

About the employer

ONS offers all the business technology services you need at unbeatable prices. Our helpdesk services are designed for either customers who don’t have an expert in-house IT support function, or those that wish to compliment their existing teams to provide a more wider knowledge base.


Open Network Services


Unit C13

Aven Industrial Park, Tickhill Road


S66 7QR

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Training provider

Throughout the duration of your Apprenticeship (typically 15 months) you will be required to attend the 3aaa Technology Academy in Sheffield for 30 days of training across five months featuring structured training. The remainder of your training will be completed in the workplace with your Employer. You will work towards a Level 3 Apprenticeship standard – Infrastructure Technician. The qualifications consist of:

  • Level 2 Functional Skills English and Maths (if applicable)
  • Knowledge Module 1 - Networking and Architecture   
  • Knowledge Module 2 - Mobile and Operating Systems   
  • Knowledge Module 3 - Cloud Services  
  • Knowledge Module 4 - Coding and Logic   
  • Knowledge Module 5 - Business Processes
  • One vendor certification selected based on your job role and individual capabilities (Typically a Microsoft Technical Associate (MTA) certification)

Knowledge Modules are specified by the British Computer Society (BCS)



Apprenticeship standard

Digital Industries > Infrastructure Technician

Training provider


Applications for this apprenticeship are being processed by Aspire Achieve Advance Limited


01142 434 980

Before you apply

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Closing date: 26 Sep 2017