IT Support Apprentice - 12032 I T Care

Currently seeking ambitious individual for an IT support company. If you consider yourself to be an IT Guru then we want to hear from you!

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Closing date: 30 Sep 2017

Apprenticeship summary

  • Weekly wage


  • Working week

    Monday–Friday, 9am to 5pm

    Total hours per week: 35.00

  • Apprenticeship duration

    15 months

  • Possible start date

    02 Oct 2017

  • Date posted

    06 Jul 2017

  • Apprenticeship level

    Advanced Level Apprenticeship

  • Reference number


  • Positions

    1 available


  • Provide a helpful professional first line support services to customers
  • Predefined daily/Weekly/Monthly maintenance checks and tasks 
  • Log all service requests against the customer account in the help desk system
  • Perform required analysis and research to successfully resolve service requests
  • Check and respond to alerts reported by the companies mentoring system
  • Liaise with external technology vendors as required
  • To keep the customer informed at all times about the status or progress of their request

Requirements and prospects

Desired skills

Qualities/ essential requirements 
•    Excellent communication skills and a good telephone manner.
•    A passion for technology and customer service
•    Excellent organisational skills
•    Proactive rather than reactive with a can do attitude

 Desirable Experience: the ideal candidate will have IT experience and a working knowledge of

  • windows server 23003/2008/2012/2016
  • Windows 7/8
  • Microsoft office word/ outlook/Excel/ Power-point
  • Network Hardware, Anti-virus, Antimalware and Backup solutions

Personal qualities

Someone with an enthusiastic and professional attitude and a commitment to learning new skills.

Qualifications required

Desired Qualification
5 GCSE'S Grade A-C including Maths & English (or equivilent).

Future prospects

Benefits Progression to the level 4 for the correct candidate. Also the option to develop in other areas of the business such as digital marketing.

About the employer

Employer Description A very dynamic and friendly company with a mixed age range. Located in West Bromwich town center this company is easily accessible via train, tram or bus. They are very keen on staff progression.


I T Care



High Street

West Bromwich

B70 6NY

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Training provider

Approximately 11% of training takes place in the QA learning centre classroom. 9% is done in the workplace, through online training, face-to-face meetings with your QA Technical Skills Coach, or developing your portfolio. The remaining time will be spent on your workplace activity.

Apprenticeship standard

Digital Industries > Infrastructure Technician

Training provider


Applications for this apprenticeship are being processed by QA Limited


0345 074 7825

Before you apply

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Closing date: 30 Sep 2017