Customer Support Analyst Apprentice - 12021 XN LEISURE SYSTEMS LIMITED

To use sound judgment and take decisions within established procedures for each service request including logging, processing and follow-up, adhering to agreed Key Performance Indicators, Service Level Agreements and quality standards to maximize customer satisfaction.

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Closing date: 30 Sep 2017

Apprenticeship summary

  • Annual wage


  • Working week

    9am-5:30pm, Monday-Friday

    Total hours per week: 37.50

  • Apprenticeship duration

    15 months

  • Possible start date

    02 Oct 2017

  • Date posted

    06 Jul 2017

  • Apprenticeship level

    Advanced Level Apprenticeship

  • Reference number


  • Positions

    1 available

To work as part of a team delivering a first class, professional customer service in a 1st line support position.  


  • Logging and progressing 1st line Support Calls
  • Follow up “customer care” calls
  • Promote the latest products and services to the customer base
  • Logging calls from emails onto the support desk system
  • Maintaining remote access/support documents and customer records on CRM
  • Set, maintain and exceed customer service standards 
  • To encourage feedback on services provided and recognize the changing needs of the service, and make recommendations to your line manager for service improvements
  • To progress all outstanding calls and ensure they are resolved within the relevant time scales

Requirements and prospects

Desired skills

Qualities/ essential requirements 
•    Confident
•    Focused
•    Passionate
•    Dedicated
•    Team player
•    Excellent communicator
•    Hard worker

Personal qualities

Someone with an enthusiastic and professional attitude and a commitment to learning new skills.

Qualifications required

3 x GCSE (or equivalent) at grades A-C in any subject plus GCSE English and Maths (or equivalents) at grade D or above

Future prospects

Benefits Potential full time role at the end of the season

About the employer

Xn Leisure Systems Limited (Xn) is a company demonstrating over 4 decades experience in delivering award winning IT solutions within the leisure sector, with thousands of users who benefit from partnering with an organisation offering a wealth of industry knowledge and expertise. Xn is engaged in a program of continuous strategic investment in people, product development and services. Xn mirrors the friendly, people-orientated nature of the leisure sector whilst stimulating innovation and focused performance amongst our personnel. Xn’s Mission Statement: “Xn Leisure aims to ensure adding value is at the heart of our vision to be a partner, not just a supplier, within our sector and realise it is people and relationships, built on integrity and commitment that provides customer loyalty.”





Park Drive


OX14 4RY

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Training provider

Approximately 11% of training takes place in the QA learning centre classroom. 9% is done in the workplace, through online training, face-to-face meetings with your QA Technical Skills Coach, or developing your portfolio. The remaining time will be spent on your workplace activity.

Apprenticeship standard

Digital Industries > Infrastructure Technician

Training provider


Applications for this apprenticeship are being processed by QA Limited


0345 074 7825

Before you apply

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Closing date: 30 Sep 2017