Apprentice Receptionist and Administration Assistant Twickenham Park Surgery

A fantastic opportunity has arisen to join the NHS, delivering administrative and receptionist support to Twickenham Park Surgery. Located in a state of the art health centre, this is a fantastic start to your careerif you are looking to get into secretarial, receptionist, administrative or a clinical based role.

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Closing date: 24 Sep 2017

Apprenticeship summary

  • Weekly wage


  • Working week

    37.5 hours, variable shifts, Mon-Fri . The earliest you could start working is 08.15 and the latest to finish is 19.30.

    Total hours per week: 37.50

  • Apprenticeship duration

    13 months

  • Possible start date

    16 Oct 2017

  • Date posted

    05 Jul 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number


  • Positions

    1 available

Reception duties:

  • Greet and direct patients/visitors arriving for appointments.
  • Answer the telephone courteously and respond to all telephone inquiries.
  • Register new patients.
  • Check prescriptions.
  • Collect certain fees from patients.
  • Make new and follow-up appointments for patients over the telephone.
  • Ensure confidentiality on all matters.

Administration duties:

  • Scan clinical correspondence using Docman (training to be provided).
  • Receive and record new medical records arriving to the practice.
  • Prepare deduction summaries and print outs for patients who are moving to a new practice.
  • Take responsibility for ensuring the notice boards are tidy and updated regularly.
  • Filing and archiving.
  • Assist with the various recall programmes.
  • Assist any other members of the practice team with administrative duties to support them in delivering their role.
  • Sort and distribute post.

Ad-hoc duties:

  • Create posters to advertise clinics and events.
  • Assist with research and develop the marketing of the Practices (NHS and Private) business via social media.
  • Take responsibility for designing and writing the surgeries patient newsletter.

Requirements and prospects

Desired skills

  • Good IT, literacy, and numeracy skills.
  • Organisational and problem solving skills.
  • Verbal communication skills – ability to deal with people in person and on the telephone.
  • Ability to apply set procedures.
  • Accurate and thorough approach.
  • Comfortable working to agreed objectives.
  • Ability to work without supervision.

Personal qualities

  • Proactive and able to use own initiative.
  • Outgoing, confident personality.
  • Team player.
  • Highly motivated.
  • Mature outlook.
  • Interested in/aptitude for learning new skills/taking on new challenges.

Qualifications required

No formal qualifications required.

Future prospects

This is a great start to your career if you are looking to get into the NHS.

Things to consider

Please consider the cost and length of time of your daily commute to Twickenham. We do not accept applications from registered patients of the practice.

About the employer

Twickenham Park Surgery has been established for many years. They aim to provide the best possible care to their patients and consider themselves to be a friendly neighbourhood practice with easy access. They operate as a team to achieve their aims.


Twickenham Park Surgery


17 Rosslyn Road



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Training provider

  • Business Administration NVQ level 2
  • Functional Skills level 1 Maths, English and ICT (if appropriate)
  • Thinking & personal learning skills
  • Related workshops

Apprenticeship framework

Business and Administration

Training provider


Applications for this apprenticeship are being processed by Royal Borough of Kingston Council


Janet Mills 020 8547 6837

Before you apply

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Closing date: 24 Sep 2017