Apprentice Administrative Assistant Parkway Medical Group

To work in a busy medical group in the west of Newcastle.

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Closing date: 30 Sep 2017

Apprenticeship summary

  • Weekly wage


  • Working week

    core 8am 5pm Mon Fri, poss Saturdays

    Total hours per week: 37.50

  • Apprenticeship duration

    52 weeks

  • Possible start date

    09 Oct 2017

  • Date posted

    06 Jul 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number


  • Positions

    2 available

Reception face to face contact, answering telephone, booking appointments, dealing with queries. Answering prescription line taking requests from patients for medication and answering queries. Manning the Visit Request telephone line, taking home visits requests and dealing with general queries. Filing, photocopying, and other general office duties including scanning hospital letters to patients records. Working with the Web team and being involved in the young persons section, getting information across to young people in the format they understand which will then link into our monthly newsletter and electronic noticeboards. Being a good team player and working as part of a team is vital. Understanding the aspects of data protection and confidentiality is also highly important within this role.

A good sense of humour would also be a feature that we would be looking for.


The medical receptionist has a special position of responsibility, dealing efficiently and courteously with patients, visitors and other members of staff. Working efficiently keeping accurate records and filing.

Confidentiality: In the course of your work you will come into contact with information about patients. Such information must not be discussed or communicated either outside of work or with others not directly concerned with the matter, including colleagues.

Data Protection Act 1998 : Disclosure or misuse of confidential information may be an offence under the Date Protection Act 1998 and may result in prosecution and will be treated as a serious disciplinary offence, which may result in dismissal.

Main Duties:

  • Make appropriate appointments within surgery and hospital appointments where necessary
  • Receiving and directing patients/visitor on arrival
  • Answer any patient/hospital queries
  • Answering prescription line and dealing with queries
  • Taking home visits requests and following processes
  • Part of the Web team giving ideas regarding the young persons section, monthly newsletter and electronic noticeboards
  • Team player
  • Scanning information into patients record
  • Changing computer relevant to patient status
  • Preparation of consulting rooms and waiting room
  • Flexibility in covering for sickness and holidays
  • General duties including filing and photocopying
  • Responsibility toward Health and Safety at Work Act
  • Aware of practice policies and keep self updated with change
  • Responsible to carrying out duties directed by clinicians or management
  • Keeping up to speed with changes implemented within the practice
  • Attend relevant meetings
  • Responsible for keeping training evaluation up to date
  • Produce your own annual personal development plan
  • Responsibility toward Health and Safety at Work Act

Staff uniform:

A staff uniform is provided by the practice. You are required to wear this uniform at all times including any ‘time out’ training session or training sessions organised by the practice off site.

Requirements and prospects

Desired skills

  • Able to communicate at all levels
  • Pleasant manner
  • Approachable attitude
  • Abide by confidentiality issues


  • Keyboard skills
  • Good English skills (writing and spelling)


  • Ability to cope with stressful situations
  • Knowledge of confidentiality issues
  • Knowledge of data protection

Personal qualities

  • Previous experience of dealing with the general public
  • Previous experience of a team environment
  • Filing


  • Good telephone and face to face manner
  • Maturity

Qualifications required


  • GCSE (or equivalent) English grade C or above
  • Desired
  • IT qualification or experience

Future prospects

Potential for a permanent role within the group

Things to consider

Candidates will need to come into Westgate College for the first stage of interview before we can put anyone forward for the next stage of interview with the business. Please ensure you can travel to the employer location on a daily basis early in the morning. You will be expected to pay for your own travel to and from work so please check locality of employer, the further away you are the more it will cost. You may want to check your travel route via this link

About the employer

We are a medical group in the west of Newcastle, we have a very friendly and hardworking team. Our aim is to provide the highest quality primary health care to our patients. We take steps to promote good health and we are committed to giving patients the best possible service.


Parkway Medical Group


Chapel House Primary Care Trust

Hillhead Parkway

Newcastle Upon Tyne


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Training provider

  • Level 2 Diploma in Business Administration (combined)
  • Functional skills in Maths, English and ICT

Apprenticeship framework

Business and Administration

Training provider


Applications for this apprenticeship are being processed by Newcastle City Council


Elaine Withycombe 0191 277 3506

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Closing date: 30 Sep 2017