We are looking to suitable applicants, this is a call centre based role taking calls from tenants and scheduling work to engineers.

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Closing date: 20 Oct 2017

Apprenticeship summary

  • Weekly wage


    Wages explained

    The current National Minimum Wage for an apprentice is £3.50 an hour. This rate applies to apprentices under 19 and those aged 19 or over who are in their first year.
    Apprentices must be paid at least the minimum wage rate for their age if they are aged 19 or over and have completed their first year.
    The minimum wage rates are £5.60 an hour for 18-20 year olds and £7.05 for anyone aged 21 and over.
    Apprentices are paid for their normal working hours and training that’s part of their apprenticeship (usually one day per week).

  • Working week

    Monday - Friday 08:30 - 17:00

    Total hours per week: 40.00

  • Apprenticeship duration

    12 months

  • Possible start date

    25 Oct 2017

  • Date posted

    18 Jul 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number


  • Positions

    1 available

As a Customer Service Apprentice you will help sustain our reputation for innovative and excellent customer service, giving us a unique selling point in our sector. You will assist in the implementation of day to day operation and in championing a ‘perfect delivery service’.

  • Support the planning and scheduling of engineers to assist the scheduling process and maximise efficiency
  • Assist the team in the day to day administrative compliance of the Morgan Sindall perfect delivery service
  • Support the interpretation of data generated by the business process systems, and communicate to the relevant stakeholders
  • Offering a first class customer service

About you

You will have good communication and organisation skills, and a willingness to learn. You will have the potential to develop excellent customer service skills, and maintain strong relationships.

You will have a solid knowledge of the basic Microsoft Office packages. Ideally you will have achieved a C in both English & Maths at GCSE level. 

This is a particularly exciting time in our evolution……. with recent contract wins and expansion of our activities through the development of true partnership relationships, we will be looking for you to make your mark!

Requirements and prospects

Desired skills

  • Good communcations.
  • Good organisation skills.
  • A keen ability to problem solve and find solutions.
  • Prioritisation, time and workload management.
  • You will have a solid knowledge of the basic Microsoft Office packages.

Personal qualities

  • Friendly.
  • Reliable.
  • Ambitious.
  • Trustworthy.
  • Presentable.
  • Good personality and good sense of humour.
  • Willingness to learn.

Qualifications required

  • Ideally you will have achieved a C in both English & Maths at GCSE level or equivalent. 

Future prospects

The role will develop as the candidate grows their skill sets, with excellent opportunities for personal development, and the potential for progression within the company for the right person.

About the employer

Morgan Sindall Property Services provides integrated property maintenance services to the housing sector, with particular expertise within the social housing and private rented markets. We provide planned and reactive repairs cover to over 300,000 domestic properties nationwide and have a significant portfolio of large scale framework refurbishment programmes. With over 30 years’ experience we can provide a complete Asset Management solution, working closely and collaboratively with Housing Associations, Registered Social Landlords and Local Authorities across the UK. BasWorx is an independent commercially sustainable organisation developed by Morgan Sindall Property Services and Basildon Borough Council which sets out to generate meaningful work opportunities to those who reside in the borough of Basildon and beyond, developing the potential of future employment.




Barleylands Depot

Barleylands Road


CM11 2UD

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Training provider

Ixion Holdings will provide the apprenticeship framework which will include:

  • Level 2  Customer Service.
  • Level 1 Functional Skills.
  • Employee Rights and Responsibilities (ERR).
  • Personal Learning and Thinking Skills (PLTS).
  • Ixion Holdings will ensure Health & Safety and Equality & Diversity.

Apprenticeship framework

Customer Service

Training provider


Applications for this apprenticeship are being processed by Ixion Holdings (Contracts) Limited


Steven Vasiliou 07507558470

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Closing date: 20 Oct 2017