Customer Service Apprentice ELEVATE RECRUITMENT & TRAINING CONSULTANTS LIMITED

This is a great job for those who can maintain a positive and customer friendly attitude at all times. You will also give clients a positive impression or yourself and your organisation. You will be expected to deal with clients face to face and over the phone. So if you've got a confident and outgoing personality, this is the perfect job for you.

Sign in to apply

Closing date: 25 Sep 2017

Apprenticeship summary

  • Weekly wage

    £150.00

  • Working week

    Monday-Friday / 8.30am - 17.30pm

    Total hours per week: 40.00

  • Apprenticeship duration

    15 months

  • Possible start date

    28 Sep 2017

  • Date posted

    05 Jul 2017

  • Apprenticeship level

    Intermediate Level Apprenticeship

  • Reference number

    VAC001266076

  • Positions

    1 available

Candidate Generation

  • Providing excellent Customer Service at all times
  • Meet and Greet customers
  • Liaising with clients and colleagues
  • Supporting the Recruitment Consultants
  • Writing Advertising Copy to be used to advertise our client’s positions across our jobs board network.
  • Writing Advertising Copy to be used to advertise our client’s positions across our social media platforms.
  • Use of Social Media Channels (e.g. Linkedin, Facebook, Twitter) as a resourcing tool.
  • Setting up, and managing, CV Alerts.
  • Candidate Management
  • Interviewing Candidates – Primarily by telephone but occasionally face to face.
  • Providing Advice on Interviewing
  • Salary Negotiation
  • Client Generation
  • Setting up, and managing, vacancy alerts through jobsboards
  • Setting up, and managing, vacancy alerts through social media channels
  • Using Lead Generation Software
  • General Admin
  • Providing administrative support to the recruitment team.
  • Answering Phones & taking messages
  • Reformatting Documents (E.g. CVs)
  • Management of Shared Documents
  • Use of Company CRM System
  • Use of Company Multi-post and Applicant Tracking System
  • Producing Admin Reports as required (Stats on Candidate Attraction etc.)
  • Secondary Tasks
  • Marketing
  • Providing marketing support to the recruitment team
  • Writing Sales Literature (including e-shots)
  • Creating Presentations
  • Market Research (including competitor analysis)
  • Generate Marketing Reports
  • Social Media
  • Support Marketing department with administration of Linkedin Groups
  • Elevate Recruitment & Training Consultants (ElevateRTC) – FMCG Recruitment
  • Engineering Professionals in UK Manufacturing
  • UK Food & Drink Professionals
  • UK Meat Industry Professionals
  • Support Marketing department with administration  of Linkedin Company Page
  • Support Marketing Department with Social Media strategy
  • ElevateRTC Twitter Account
  • ElevateRTC Facebook Account
  • Personal Growth / Other Admin
  • Be a strong contributor to our social media channels – regularly review and update your own social media profiles and make regular relevant comment.
  • Keep up to date with recruitment industry news – subscribe to (and read!) recruitment industry e-newsletters
  • Keep up to date with chosen sector (e.g. food) - subscribe to (and read!) industry e-newsletters
  • Keep up to date with chosen discipline (e.g. engineering) - subscribe to (and read!) industry e-newsletters
  • Project Work
  • As required
  • Other Duties
  • The above is designed to be an overview of the role and is in no way definitive. The administrator will also be expected to conduct any other reasonable tasks deemed necessary.

Requirements and prospects

Desired skills

  • Ability to make efficient use of resources
  • Good social skills
  • Attention to detail
  • Excellent communication skills
  • Ability to multi-task
  • Basic Numeracy and Literacy skills
  • Sound knowledge of Microsoft and Excel packages
  • Ability to work independently and as part of busy team

Personal qualities

  • Target Driven 
  • Outspoken 
  • Hardworking 
  • Competiative
  • Sporting 
  • High level of motivation
  • Responsible
  • Punctual & Efficient

Qualifications required

No specific qualifications required but Maths, English & IT GCSE would be preferred (all C and above) Or equivalent.

Future prospects

Opportunity for financial progression at month 6 and 12. Progression to a Level 3 Advanced Apprenticeship would be made available for the right candidate on completion of Level 2. Main aim for the Employer and Candidate is to secure full time employment at the end of the apprenticeship and start progressing within the company.

Things to consider

Have you provided correct/up-to-date contact details? Can you get to the employer's address within a reasonable length of time? Please consider early morning and traffic. Have you got the skills and qualities to use the telephone and communicate effectively? This role involves customer contact, is that right for you? This role has many duties including lots of administrative tasks. The Apprenticeship National Minimum Wage (ANMW): From April 2017 the ANMW was set at £3.50 per hour. This applies to 16-18 year old apprentices and those aged 19 and over in the first year of their Apprenticeship. For all other apprentices the National Minimum wage appropriate to their age applies. The Minimum Wage for Apprentices applies to time spent on the job plus time spent training.

About the employer

A small recruitment business with a relaxed atmosphere based in a lovely area. They are big investors in staff and have a hardworking, sociable and competitive team. They are now looking for a youthful and eager professional to join them.

Employer

ELEVATE RECRUITMENT & TRAINING CONSULTANTS LIMITED

Address

First Floor. Part 8

High Street

Nottingham

NG11 6DT

You must have JavaScript enabled to view a map of the location


Training provider

  • Customer Service QCF
  • Key skills and Technical Certificate as appropriate.
  • The employer will also provide in house training relevant to the job role. Please note we specialise in office apprenticeships and we will be able to deliver a bespoke Standard specific to the company you are working for.

Apprenticeship standard

Customer service > Customer Service Practitioner

Training provider

KEY TRAINING LIMITED

Applications for this apprenticeship are being processed by Key Training Ltd

Contact

Samantha Jones 0121 236 7512


Before you apply

Before you apply for an apprenticeship you must first create an account. If you already have an account you'll need to sign in.


Sign in to apply

Closing date: 25 Sep 2017